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Cassandra L. | Elance
 
176985602337900
Last Sign-in: Jun 7, 2015

Cassandra L.

Expert Customer Service Professional
   United States
  |   Baltimore, MD
  |  12:53 am Local Time

Overview

Minimum Hourly Rate $16

Talent for identifying customer needs and presenting appropriate company product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
Expertise in resolving escalated customer service issues.
Customer-oriented and ability to solve problems efficiently at first point of contact
Ability to...

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Skills (10)

Tested
U.S. Academic Writing Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed
Computer Skills Test
My Score
avg
Passed

Service Description

I offer customer service-related and virtual assistant services. I am a very fast typist, and pay close attention to details in doing my work. I have recently worked for Prometric, who offers testing services around the world. It was vital in the organization to be accurate, and complete in any information that was put on record. This includes candidate information, (names, email addresses, and other personal information) as well as company information. It was very important that the information was handled in a secure and responsible manner at all times.

I can bring this knowledge and my own set of skills to any project, according to the expectations of the client. I pay close attention to detail, and if I am unclear on any segment of the project, I have no issues asking questions to gain understanding. However, I am a fast learner and can pick up relatively new concepts quickly.

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Education

University of Phoenix
Business
2008 - Present
Woodlawn High School
Diploma
1997 - 2001
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
Problem Solving
Fast Paced
Reliable
Organized
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
0
Total
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Reviews
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Clients
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Identity
Username
Cassandra_Leach
Type
Individual
Member Since
October 2011
Elance URL
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0
Cassandra L. | Elance

Cassandra L.