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Catherine B. | Elance
 
176985602337900
Last Sign-in: Mar 10, 2015

Catherine B.

Experienced Virtual Assistant
   Philippines
  |   Samal, Bataan
  |  2:18 am Local Time

Overview

Minimum Hourly Rate $5

The last job I handled was a Virtual Assistant specializing in Admin Task or Back Office tasks. prior to the online job I had, I have been working as a Call Center Associate for the past 11 years and have earned many credits from various employers. I have adequate knowledge and have generated many Customer Support projects for many clients all over the world. I have got a proven record working as a Customer Support Associate, Data Entry, Email Handling and Chat Support and Technical Support. Throughout this time, I have successfully...

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Feb 5, 2015|Customer Service|Private|Completed
|
2.8

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Skills (7)

Tested

Employment

Balsam Brands USA
CSA Email Inbound
2014 - 2015
Homeqwik LLC
Administrative Assistant / Virtual Assistant
2014 - 2014
Administrative tasks, Documentation, Transcription, Marketing updates, Website updates, Email Correspondent
Stream Global Services
Technical Customer Care Representative
2012 - 2014
* Chat Support * Assist AOL U.S members * File Host Problem Report * Remote Session of member's computer * 5 chat windows and unlimited remote session * Technical support for ISP and AOL...
IBM PHILIPPINES
Team Leader
2006 - 2012
•Instrumental in improving customer-satisfaction ratings through suggestion, development and implementation of new reporting procedures. •Enhanced employee performance and attendance through...
TELEPERFORMANCE PHILIPPINES
Team Leader
2003 - 2006
•Selected to coach and mentor new customer service representatives for the call centre. •Achieved satisfaction score on all phone monitors throughout tenure. •Processed mobile phone orders,...
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
Jobs
0
0
507
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
CassieBacani
Type
Individual
Member Since
June 2014
Elance URL
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0
Catherine B. | Elance

Catherine B.