Im in the Service Management for over 9+ years and Im ITIL certified. I have been working with HP Openview tools such as HP Service Desk, Service Center, Service Manager and since 2011 Im working in ServiceNow. I have worked in all the above mentioned tools as an administrator and developer. Apart from this, I have implemented ServiceNow and HP Service Center as well. I also have hands-on experience in Project Management. I have worked on Patch Management and asset management tools as well. Apart from this I have extensive project experience in Power Builder development, maintenance and migration. Traveled to Luxembourg, Mexico and Maldives for project related work in Power Builder.
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