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Mary Catherine Belen | Elance
 
176985602337900
Last Sign-in: Mar 16, 2016

Mary Catherine Belen

Exceptional communication skills
   Philippines
  |   Dumaguete City, Negros Or.
  |  2:35 am Local Time

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Overview

Minimum Hourly Rate $5

Results-driven with strong work ethics
Dedicated leader with high regard for people
Keen attention to detail
Solid organizational and planning skills
Adept at communicating effectively with customers and staff
Exceptional coaching skills

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Skills (6)

Tested
Training skills
Administrative/Organizational skills
Helpdesk/Email
People Management skills

Service Description

Management/Sales
Review sales and create payroll for sales commissions
Manage a shift on a daily basis and ensure optimal business operations
Provide appropriate solutions and practical options to clients in handling escalation calls
Coordinate with airlines in providing the best service to clients
Address client feedbacks through email
Lead three different teams of Travel Consultants/Customer Service Representatives (CSR)
Mentor new and old CSR
Conduct call evaluation of CSR and email evaluation of helpdesk agents
Perform employee evaluations

Recruitment, Training and Quality Assurance
Organized and headed company job fairs
Created recruitment exams (Communication Skills, Internet Proficiency and Grammar)
Conduct interview of applicants
Trained and supervised nine batches of new staff on
Sabre Software
Developed CHAMP, a customer service training for StudentUniverse Corporation
Conduct Pronunciation and Enunciation coaching
Conduct up-trainings on product updates
Conduct call evaluation and one-on-one coaching

Travel Consultant
Provided customer service to clients re travel needs including student or faculty verification
Answered client inquiry such as travel date changes, fare deals, ticket restrictions, check-in and other travel-related issues
Proficient in Sabre (airline global distribution system also used by American Airlines)

ADMINISTRATIVE SUPPORT
Drafted communication to educators and staff as well as official communication to other...

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Employment

StudentUniverse Corporation
SUPERVISOR - Training, QA
2008 - Present
Management/Sales Review sales and create payroll for sales commissions Manage a shift on a daily basis and ensure optimal business operations Provide appropriate solutions and practical options...
St. Louis School Don Bosco
ADMINISTRATIVE SUPPORT
2000 - 2007
Drafted communication to educators and staff as well as official communication to other institutions Coordinated with all departments for monthly activities Conducted preliminary telephone...

Education

ST. PAUL UNIVERSITY DUMAGUETE
Master in Business Administration (MBA)
2000 - 2006
SILLIMAN UNIVERSITY
Bachelor in Business Administration
1996 - 2000
Overview  |  Job History  |  Resume/C.V.

Keywords

Communication Administrative Support Email/Helpdesk MS Word
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  • 12 months
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Identity
Username
cathybelen
Type
Individual
Member Since
August 2013
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Mary Catherine Belen | Elance

Mary Catherine Belen