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Cazh Michael P. | Elance
 
176985602337900
Last Sign-in: Jul 5, 2014

Cazh Michael P.

Customer Service/Kind/Polite/Helpful/Patient
   Philippines
  |   Caloocan City, Metro Manila
  |  7:31 pm Local Time

Verified Freelancer

Cazh Michael P.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

Efficient and effective yet affordable service is what i provide. Received top agent honors thrice, excellent customer service and satisfaction provider is what i am in almost 4 years now in the BPO industry.

I have been a customer service specialist for Convergys and been dealing with inbound calls coming from the United States assisting customers with their billing and general product inquiries as well as basic technical troubleshooting steps. I posses a high level of commitment and was trained to multitask, provide excellent customer...

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Dec 6, 2013|Email Marketing|$2,356|Completed
|
5.0

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Portfolio

Skills (8)

Tested
Customer Service
Call Center Skills
English
Computer Skills
Sales
Email
General Office Skills
administrative tasks

Service Description

Excellent Customer Service
Possesses a high level of commitment
Ready to work in fast paced and multi-cultural work environment
Highly motivated and workaholic
Team player
Excellent written and verbal communication skills, with an eye for detail
Very versatile and can work efficiently whether independently or in a team with minimum supervision
Communicate effectively with individuals/teams in the program to ensure high
quality and timely expedition of customer requests.
Highly productive in the use of Microsoft Office Professional

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Employment

Convergys Services Philippines
Customer Service Specialist
2009 - 2012
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. Responsibilities include...
ePLDT Ventus
Customer Service Representative
2009 - 2009
Assist credit cardholders regarding their requests, inquiries and problems. Already handled customers from mass market to mass affluent and elite cardholders.

Education

AMA Computer University
Bachelor of Science in Information Technology
2004 - 2008

Keywords

My Snapshot
Sales & Marketing
1
Elance Level
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  • 12 months
  • Lifetime
Jobs
0
0
301
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
cazhmichael
Type
Individual
Member Since
January 2013
Elance URL
Verifications
0
Cazh Michael P. | Elance

Cazh Michael P.