Cazh Michael P. | Elance
 
176985602337900
Last Sign-in: Feb 28, 2015

Cazh Michael P.

Customer Service/Kind/Polite/Helpful/Patient
   Philippines
  |   Caloocan City, Metro Manila
  |  2:16 pm Local Time

Resume/C.V.

Efficient and effective yet affordable service is what i provide. Received top agent honors thrice, excellent customer service and satisfaction provider is what i am in almost 4 years now in the BPO industry.

I have been a customer service specialist for Convergys and been dealing with inbound calls coming from the United States assisting customers with their billing and general product inquiries as well as basic technical troubleshooting steps. I posses a high level of commitment and was trained to multitask, provide excellent customer service and easily adapt to new environment because of daily updates regarding our products.

I also handled an account for one of the top credit card companies in the Philippines wherein I used to process customer's card application requests, provide answers for billing inquiries and do cold callings for expidition of requests.


Service Description
Excellent Customer Service
Possesses a high level of commitment
Ready to work in fast paced and multi-cultural work environment
Highly motivated and workaholic
Team player
Excellent written and verbal communication skills, with an eye for detail
Very versatile and can work efficiently whether independently or in a team with minimum supervision
Communicate effectively with individuals/teams in the program to ensure high
quality and timely expedition of customer requests.
Highly productive in the use of Microsoft Office Professional
Certifications
Convergys Philippines
Directv Top Agent Rockstar Awards
Awarded: 2012
Convergys Philippines
Directv Top Agent Rockstar Award
Awarded: 2011
Convergys Philippines
Directv Top Agent Rockstar Award
Awarded: 2010
CISCO
Cisco Networking Academy Program
Awarded: 2008
Education
AMA Computer University
Bachelor of Science in Information Technology
2004 - 2008
Employment
Convergys Services Philippines
Customer Service Specialist
2009 - 2012
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. Responsibilities include processing customer orders and sales; providing and receiving various information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet as well as basic technical troubleshooting.
ePLDT Ventus
Customer Service Representative
2009 - 2009
Assist credit cardholders regarding their requests, inquiries and problems. Already handled customers from mass market to mass affluent and elite cardholders.
Payment Terms
None specified
References
Voltaire Simon
Convergys Services Philippines, Team Leader
He was my previous team and leader in our company and is already the head of new transition team and training to be in a managerial position.
Cazh Michael P. | Elance

Cazh Michael P.