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Sergio F. | Elance
 
176985602337900
Last Sign-in: Feb 2, 2015

Sergio F.

Helping Your Business Get To The Next Level
   United States
  |   Miami, FL

Overview

CB4I Solutions provides innovative solutions that will change the way your company does business. We help you create strategies that will increase market share and your online presence by evaluating what is working in your business and what needs to change.

We have over 15 solid years in management, consultative inside-selling and customer service. We are experienced in planning and organizing projects using Total Quality Management (TQM) methodology.

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Skills (1)

Tested
Management Skills

Service Description

Our services include:
Business operations analysis with added consideration of your short and long-term objectives
Develop processes/procedures that maximize your operation efficiency and effectiveness
Examine scheduling, and utilization of space and material and human resources to identify waste
Assess your customer service department to ensure your clients receive 1st Class Service
Define the nature of problems and the impact to your organization
Spanish call center solutions



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Employment

Basic Energy Group
Corporate Administrative and Logistic Manager
2007 - 2010
Energy Industry, 350 employees, $225 million revenue Headed corporate administrative and logistic department for 7 energy plants. Managed 27-person staff and $2 million budget. Maintained fleet of...
Tribune (Sun-Sentinel)
Web Order Manager/Call Center Manager
2005 - 2007
Collaborated in the implementation of new online classified advertising web-order system. Customer Service Manager Oct 2005 - May 2006 Managed staff of 15 classified advertising customer...
Major League Baseball Advanced Media
Call Center Manager
2004 - 2005
Managed staff of 25-application support analysts responsible for technical support. Streamlined customer issue reporting system significantly reducing customer call back.
Access CardioSystems
Florida Territory Manager
2002 - 2003
Marketed and sold portable defibrillator products to healthcare industry. Emphasized value-added product features in a market dominated by well-capitalized competitors.
Philips Medical Systems
Call Center Manager
1998 - 2002
Managed staff of 18 medical supplies telesales associates with a volume of over $44 million in sales. Within first six months implemented new order processing system, cut $1M from annual expenses...

Education

Florida International University
MBA
- 2010
Merrimack College
Bachelor of Science Business Administration
- 2003

Keywords

management consultant
idea generation
Spanish customer service call center
customer service
guerrilla marketing
My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
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Clients
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Identity
Username
cb4isolutions
Type
Individual
Member Since
March 2008
Elance URL
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Sergio F. | Elance

Sergio F.