Senior technical communicator with superior writing, oral, and editing communication skills and over 12 years of experience in information development, training curriculum design and development, and graphics support. Quick learner who has demonstrated proficiency with broad variety of development tools and media output techniques.
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I have worked for some of the largest business software and telecomm companies in the world. I have been successful at producing documentation, peer edit and review, development of templates, mastering and using software tools to produce single-sourced outputs, and much more.
I also have several years' experience working as an independent contractor, consistently bringing in project outputs ahead of schedule and under budget.
Finally, I have an advanced degree in Technical Communication, and can provide numerous testimonials as to the quality and effectiveness of my work.
As an experienced independent contractor/consultant, I provide a wide range of high-quality technical communication and information development services.
Whether you need an online help system for your software, technical documentation for your product (online or print-oriented), specialized training for your customers, or a presence on the Web, I can provide you with the solutions you need.
I use many of latest and greatest state-of-the-art tools--such as Dreamweaver, Flash, FrameMaker, and AuthorIT, to name just a few--to provide you the best possible solution for your particular needs.
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Infor Global Solutions, Inc.
Senior Technical Writer
2005 - 2008
--Created online and PDF documentation for a major new system feature, the "application event system." Produced a 300+ page user guide and literally hundreds of online context-sensitive Help topics...
2002 - 2005
--Created original user documentation for two related new products, providing the equivalent of over 500 pages of user documentation in less than six months. Used single-sourcing techniques to...
Lucent Technologies, Inc.
1997 - 2002
--Using Dreamweaver, restructured and recreated context-sensitive online help system for software product with 100+ screens and sub-screens, to make online help files consistent in appearance and...
Lamson & Sessions, Inc.
Student Intern/Tech Writer
1996 - 1997
--As part of employee "pay for knowledge" incentive program, designed and developed 12 training manuals (modules), with all associated assessment tools, within 6 month period; resulting in reduced...