“We are regretful to see such an unfair score/feedback, because the updating and proofreading job was verified as excellent at our end before delivery, and the client did have good comments(your work looks awesome!) on it. The only reason for this poor score is that, the client seemed unsatisfied with our quote for extra workload.
At the beginning, the quantity of all the materials was around 30000 words, and he told us that he would sent us updated contents with no more than 3 pages new texts, and he hoped we could take care of the new contents within two days, without additional charge. In order to maintain good relationship with this client, we agreed to do the extra work for free. But when the updated materials were sent to us, we were surprised to find it became more than 70000 words in total, which were 40000 words more than we first agreed! But he refused to pay the extra workload and forced us to do work in the same cost. It took us a lot of the time and energy to communicate and reason things out with this client until the deadline set by his client was closed. Besides, he didn't want to fund the escrow account of the project and tried to perceive us that he would directly send the payment to us when we complete this project.
We remind other providers on elance to be careful of this client. The most regretted thing we do is we should take a look at his elance employee history then we could be early aware of that this client ”
Freelancer Feedback Comments for Client:
“The translation was not completed by us at all!! The whole story is: The client provided an old version of Chinese which was translated by other providers before, and an updated English version. They asked us to only update the old Chinese version according to their updated English. Do you think we should be responsible for the previously translated texts???
Furthermore, we updated the Chinese texts precisely and fast, the client already commented our job as¿your work looks awesome!¿ It''s extremely unfair for to get such a poor feedback!!! It''s extremely unfair for to get such a poor feedback!!!