• Written and oral communication skills.
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• Spoken and written Spanish and English.
• Detail minded.
• Problem solving abilities.
• Human relation skills.
• Ability to work in a team.
• Able to work under constant stress.
• Negotiation skills.
• Commitment to go the extra mile on every call
• Computer literate in Windows, Explorer and all MS Office Applications
• Experience in the usage of Sharepoint by Microsoft (Creation of internal sites and ticketing systems)
• Software installation and troubleshooting experience
• Support for windows and...
100 S. from Universidad de las Ciencias y el Arte. San Jose, Costa Rica
TEL 8370-0141 - EMAIL --
• Name: Christian Clausen Ramirez
• Date of birth: May 21st, 1985
• Nationality: Costa Rican
June 2013-November 2014 EMIPI S.A. San Jose, Costa Rica
Budgeting Manager and Customer Service
Electromechanical Construction Company. Developed a system along with programming a calculation sheet to digitalize and automatize the budgeting process. In charge of managing the budgeting team contacting providers and obtaining the best prices for construction materials. Servicing and providing customer service to companies and clients searching for budgets from the company. Managing the team of the budgeting department ensure the best performance possible and to make sure all deadlines were met.
January 2013-July 2013 TuClickMusical San Jose, Costa Rica
Community Management, Customer Service, Technical Support and Sales
Managing and improving the webpage (online music sales page) while performing community management through social networks, servicing clients and explaining how to work through the webpage and at the same time contacting and searching for new clients.
May 2011-November 2012 First Base San Jose, Costa Rica
Technical Support Agent for AT&T and Hewlett Packard accounts
Assisting in the queue with all Technical support related issues. Providing support for computers and handling all sorts of issues....
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