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Cecilia P. | Elance
 
176985602337900
Last Sign-in: Jul 20, 2014

Cecilia P.

Efficient Online Assistant
   Philippines
  |   Caloocan City, Metro Manila
  |  10:26 pm Local Time

Verified Freelancer

Cecilia P.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

A skilled customer service provider with technical backgound, I have worked in the BPO industry for 3 years and have handled both customer service and technical support positions.

I have sufficient knowledge of the internet, MS Office applications, telephone etiquette, email and chat support and other administrative tasks.

My commitment is to ensure complete client satisfaction, consistent delivery of service, attention to detail and quality performance. I am always driven to work with integrity and excellence.

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Jul 19, 2013|Customer Service|Private|Completed
Jul 16, 2013|Customer Service|Private|Working
Jul 15, 2013|Customer Service|Private|Completed
Jul 13, 2013|Virtual Assistant|Private|Completed

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Portfolio

Email support through gator system handling inquiries and technical issues on...
Email support using gmail handling inquiries and order processing of eyeglasses and...
Email support using Outlook handling inquiries, order processing, etc for an online...

Skills (6)

Tested
English
U.S. English Basic Skills Test
My Score
avg
Passed
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Passed
Email
Email Etiquette Certification
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed

Service Description

Company background

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Employment

Shaked Vacation Homes LLC (www.hellorelaxation.com
Virtual Assistant
2010 - 2011
Worked as a full time virtual assistant and performed the following tasks: > Email Support - responded to emails sent from customer inquiring about availability of properties and other related...
Convergys Philippines
Technical Support Representative 2
2009 - 2010
• Handled AT&T Uverse account – Uverse being a provider a bundled internet, IPTV and CVOIP phone service using fiber optic technology • Listened to members’ concern and issues and...
eTelecare Global Solutions, Inc.
Customer Service Associate 1
2007 - 2009
• Handled Sprint account • Was responsible in addressing customer general inquiries regarding Sprint products and services • Handled general billing inquiries and processed payments over the...
555 Cybernet and Copy Center
Front Desk Personnel
1998 - 2007
• Provided basic assistance to customers with regard to computer operations • Did clerical works such as typing, photocopying, image scanning, desktop layouting, etc. • Was responsible in...

Education

University of the Philippines - Los Banos
Bachelor of Science in Biology major in Cell Biolo
1993 - 1995
University of The Philippines - Manila
Pre-Dentistry
1991 - 1993

Keywords

Customer Service
technical support
VA
My Snapshot
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Elance Level
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  • 12 months
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Reviews
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Clients
Total
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Earnings
Private
Private
Total
Per Client
Identity
Username
ceciliamp
Type
Individual
Member Since
July 2010
Elance URL
Verifications
0
Cecilia P. | Elance

Cecilia P.