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Celeste Joyce T. | Elance
 
176985602337900
Last Sign-in: Mar 8, 2015

Celeste Joyce T.

Experienced Customer Service Representative
   Philippines
Cadiz City
  |  1:31 pm Local Time

Overview

Minimum Hourly Rate $3

For the last 6 six years, I have worked in the BPO industry as a Customer Service Representative. My experiences in this industry made me an expert in identifying and resolving clients' concerns and providing them with professional and high quality service. It has taught me how to meet and exceed each customer's expectations with good service.

I am highly motivated, enthusiastic and with a passion for learning. I am seeking for opportunities that will enable me to utilize my strong communication and organizational skills, customer service...

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Skills (8)

Tested
Customer Service
Customer support
Data Encoding
Phone Support
Call Center Skills
Internet Research
Google Search
My Score
avg
Transcription
Typing

Employment

Teletech Customer Care Management
Customer Service Representative II
2010 - 2015
Answers incoming calls promptly & in accordance with established call-handling procedures. Provides concise, quality customer service in a professional and courteous manner for client...
Teletech Customer Care Management
Customer Service Representative I
2009 - 2010
Answers incoming calls promptly & in accordance with established call-handling procedures. Provides concise, quality customer service in a professional and courteous manner for client...
ePerformax Contact Centers & BPO
Domestic Directory Assistant
2009 - 2009
Provide directory assistance to customers in the United States. Ensures effective handling of inbound calls for US clients.
kgb_ Philippines, Inc. (formerly INFONXX)
CSR (SMS Account)
2008 - 2009
Handles customer requests in a timely manner. Provides consistent, high quality service and accurate information to customers.

Education

University of the Philippines in the Visayas
Bachelor of Science in Aquaculture
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
celestetiangson
Type
Individual
Member Since
March 2015
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Celeste Joyce T. | Elance

Celeste Joyce T.