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Celine Anne B. | Elance
 
176985602337900
Last Sign-in: May 3, 2016

Celine Anne B.

Client Contact Specialist
   Philippines
  |   Angeles City, Central Luzon
  |  1:20 am Local Time

Verified Freelancer

Celine Anne B.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $11

A hardcore Client Contact Specialist!!
Customer Service (Phone/Chat/Email), Guest Relations, Admin Support, Dispatch, Retention,Sales, Collections, Lead Generation, Appointment Setting, Cold Calling and Telemarketing

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Dec 10, 2015|Customer Service|Private|Completed
|
4.7
Sep 29, 2015|Customer Service|Private|Completed
Apr 14, 2015|Virtual Assistant|Private|Completed
Feb 15, 2015|Other - Administrative Support|Private|Completed

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Portfolio

Pillow is a hospitality company that makes it easy to manage rental properties and...
EDIBLE IMAGE SUPPLIES Database creation, database management, sales, marketing...
Sales and Marketing Team Lead
Lead Generation/Appointment Setting/Sales/Telemarketing/Closer
Lead Generation/Appointment Setting/Sales/Telemarketing/Closer
Lead Generation/Appointment Setting/Sales/Telemarketing/Closer
Director of Sales & Customer Service, Executive Assistant to the CEO
Director of Sales & Customer Service, Executive Assistant to the CEO
Executive Assistant
Appointment Setter and Marketing Strategy
Sales, Marketing Strategy, Lead Generation, Research, Database Management <Sales and...
Sales/Lead Generation
Sales, marketing strategy, cold calling, telemarketing, database creation, database...
Lead Generation, Appointment Setting, Telemarketing, Cold Calling

Skills (10)

Tested
Sales
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Passed
B2B SALES
B2C SALES
Appointment Setting
Lead Generation
Telemarketing
Cold Calling
Marketing

Service Description

Client Care Specialist for a property management company (phone/email/ticket support)
Virtual Assistant / Real Estate Company
Sales and Marketing Director, Webdesign Company
Team Lead Sales and Marketing, Marketing Company
B2B/B2C Appointment Setter, Healthcare
Executive Assistant / Email Campaign
Client Contact Specialist
Sales Director/Executive Assistant
Public Relations Officer cum Senior Associate
Senior Collections Representative (GE MONEY BANK Retail Sales Finance)
Senior Customer Service Representative

BASIC HTML 5 : Newsletter creation
Database Management

Client Care Specialist:
Key Duties and Tasks / Essential Functions
*Deliver excellent service and support to end-users
*Knowledgeable / Familiarity with the Booking Process to be able to answer basic inquiry questions
*Interact with customers to provide and process information in response to inquiries, concerns, and requests about the company's services
*Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
*Research required information using available resources
*Follow standard processes and procedures
*Identify and escalate priority issues per company specifications
*Redirect problems to appropriate resource
*Offer alternative solutions where appropriate with the objective of retaining customers’ and/or clients’ business
*Follow up and make scheduled callbacks to customers where necessary
*Stay current with system information, changes and updates
*Identify,...

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Employment

Pillow Homes
Client Care Specialist
2014 - 2015
Key Duties and Tasks / Essential Functions Deliver excellent service and support to end-users; Knowledgeable / Familiarity with the Booking Process to be able to answer basic inquiry questions;...
Converging Solutions Pty Ltd (Australia)
Sales and Marketing Team Lead
2014 - 2015
Database creation and management Sales Appointment Setting Telemarketing/Cold calling Follow Up calls and email Email Campaign creation and management Creates and Analyzes KPI reports...
eBusiness Group
Executive Assitant
2014 - 2014
Email Campaign Management Sets appointments for interviews Manages Calendar for appointments Coordinates with CEOs, CFOs, CIOs, Directors, PRs, C-level Management for interview schedules
SD Property Advisors (Real Estate)
Virtual Assistant
2014 - 2014
Handle inbound and outbound calls Prepare and send out e-mail newsletters Prepare HTML 5 flyers Send out requested information to sellers and buyers Handle client inquiries by phone or e-mail
NES Health and Wellness and DocLincs
Appointment Setter
2014 - 2014
Appointment Setter and Lead Generation Healthcare products and Online Patient referral program
Ellick BPO Solutions
Client Contact Specialist
2013 - 2014
1st Campaign: Lead Generation/Appointment Setting/Closer ¿ Responsible for providing the relevant investment details about different companies to potential...
BlueFire Mobile/DayBreak Data Services
Sales Director / Executive Assistant to the CEO
2012 - 2014
* Plans and schedules meetings and appointments for the CEO. * Manages Sugar CRM. * Manages accounts for existing clients. * Provides quality client services. * Manages on going projects and...
Juppir Corporation, Joshua Kostinynuik
Public Relations Officer cum Senior Associate Sup
2011 - 2013
Lead Generation/Appointment Setting/Closer/Customer Service • Provided company information to the investing public. • Provided relevant investment details about different companies to potential...
Senior Collections Representative
IQOR Philippines Inc
2008 - 2011
• Assisted customers to settle their accounts • Assumed supervisor’s calls and escalation cases • Made verification of payments for agents • Expedited 180 days delinquent accounts • Handled...
Hughesnet Billing Dept., Sutherland Global Service
Senior Customer Service Representative
2007 - 2008
• Provided mentoring to newly hired agents • Acknowledged and evaluated current customer’s accounts • Processed payments, suspensions and cancellations • Provided billing information and options...

Education

HOLY ANGEL UNIVERSITY
Bachelor of Science and Technology, HRM
2001 - 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service Client Care Specialist Email Handling Zendesk B2B Sales B2C Sales Appointment Setting Lead Generation Tele Marketing Cold Calling Executive Assistant/ Virtual Assistant Senior Collections Specialist Data Entry / Data Mining Sales and Marketing Strategy Research CRM Database Management Email/Chat Support Email Campaign HTML 5 e-letters and flyers
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
CELINEBONUS
Type
Individual
Member Since
July 2013
Elance URL
Verifications
0
Celine Anne B. | Elance

Celine Anne B.