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Charmaine Esik | Elance
 
176985602337900
Last Sign-in: Mar 16, 2015

Charmaine Esik

   United States
  |   Clackamas, OR

Overview

My natural inquisitive nature, listening skills, and strong communication skills are among my strengths that have allowed me to thrive as an IT Support Analyst. Whether I am working in a customer facing or virtual support environment, I consistently prioritize customers’ needs, document the problem, and strive to exceed contract service level agreements. (SLAs)

EXPERIENCE IN:
• Providing “subject matter expertize? and testing support for Windows 7 Enterprise OS upgrade for all platforms across a Fortune 500 company with 30,000+...

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Skills (10)

Tested
SDLC
Remote User Support
Business Analysis
Desktop Support Management
Windows 7 Migration
ITIL
Requirements Analysis
Process Improvement
Technical Documentation
Subject Matter Experts

Employment

Charmaine Royer-Esik Consulting
Freelance Consultant
2012 - Present
Tecology, Inc
IT Specialist
2014 - 2015
Provided technical troubleshooting as well as project support for 12 different client companies on various platforms Spearheaded a documentation standardization project and created a...
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Private
Private
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Identity
Username
cesik
Type
Individual
Member Since
March 2015
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Charmaine Esik | Elance

Charmaine Esik