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Catharine G. | Elance
 
176985602337900
Last Sign-in: Apr 8, 2015

Catharine G.

Making the voice of your company stand out..
   United States
  |   Fontana, CA
  |  9:56 pm Local Time

Overview

What sets me apart?

I'm a leader - which means I'm resourceful, reject mediocrity, and I take initiative to improve my own and my team's performance. This is why I have been a go-to person to develop infrastructure for new roles, develop and implement best practices. I'm a team player, pitching in wherever I can - which is why in every past employment I have grown the role past its original job function, to absorb additional roles or tasks in seemingly unrelated areas or departments.

What's my goal?

To extend such a great experience to...

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Skills (10)

Tested
Call Center Skills Test
My Score
avg
Computer Aptitude Test
My Score
avg
Computer Skills Test
My Score
avg
Passed
Customer Service Test
My Score
avg
Email Etiquette Certification
My Score
avg

Service Description

Vendor Management:
+Cost Analysis
+RFQ, RFI, RFP
+Vendor training (end user or train the trainer)
+Vendor scorecards (governance)

Quality Control (Sales):
+Customer escalations
+Quality training
+Developing testing
+Data entry
+Data analysis
+Trend reporting

Customer Service:
+Call Center
+Customer escalations/resolutions
+Order Entry
+Data Entry
+Talk and Type
+Help desk

Administrative Support:
+PowerPoint presentations (including transitions and voice-over)
+Word Docs (including sales apps, SOPs, brochures, resumes, etc)
+Excel Docs (including reporting, pivot tables, analysis)

Read More »

Employment

WinWorth Homes, Inc.
Admin Assistant
2014 - 2015
Manage the online marketing strategy including posting ads, online CRM management, online biz directories, managing social media using hootsuite, moderating websites, and ordering graphic designs...
Abbott Medical Optics
Information Specialist I
2012 - 2013
Information Specialist & Contract Analyst: Responsible for ensuring Data Integrity for system migration project and managing contract lifecycle. Data cleansing for current database to remove...
Inland Empire Foods Inc, Riverside, CA
INVENTORY CONTROL
2011 - 2011
Conducted cycle counts throughout the month. Created and programmed reports in SAP using SQL queries. Maintained inventory levels through managing production and purchasing.
Cydcor Inc, Westlake Village, CA
SYSTEM ADMINISTRATOR
2010 - 2011
Managed the process documentation, application customization, and user creation or deactivation for our Oracle CRM On Demand system. Interfaced with IT and Business Development, to outline new...
Cydcor Inc, Westlake Village, CA
VENDOR MANAGEMENT SPECIALIST
2009 - 2011
Managed the end to end process of outsourcing with new or existing vendors in areas of prioritization, negotiation, documentation, training, implementation, and governance. Created and presented...
Cydcor Inc, Westlake Village, CA
QUALITY ASSURANCE SPECIALIST
2007 - 2011
Tracked complaint history and created customized or adhoc reports with detailed analysis for Directors. Created testing and training solutions to improve quality and reported notable trends to...
Pacific Paper Trading Co, Rancho Cucamonga, CA
ADMINISTRATIVE ASSISTANT
2006 - 2006
Created and maintained our local company website using MS Publisher. Created and distributed additional company advertisements. Handled general accounting, phones, clerical, and customer service...
Weber Distribution, Fontana, CA
CUSTOMER SERVICE / FLOOR LEAD
2005 - 2006
Served as a utility player filling in at training, inventory, customer service, and receiving responsibilities. Trained and supervised the inbound receivers, and put away team (10 employees). Led...
Pacific Coast Warehouse Company, Chino, CA
LEAD CUSTOMER SERVICE
2004 - 2005
Trained and supervised 2 CSR assistants. Managed the day to day VIC BOL creation, routing, order processing, label printing, and general customer service responsibilities. Assisted with product...
Rizzo's Beauty Salon, Ontario, CA
RECEPTIONIST
2000 - 2004
Collected booth rent, tracked labor and sales commission and distributed payouts for 11 employees. Tracked and reordered inventory as needed. Handled general receptionist and personal assistant...
Overview  |  Job History  |  Resume/C.V.

Keywords

RFP
Quality Control
Customer Service
Call Center
Data Entry
Virtual Assistant
Real Estate
Financial Services
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
cgarcia721
Type
Individual
Member Since
May 2012
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Catharine G. | Elance

Catharine G.