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Carol Gordon | Elance
 
176985602337900
Last Sign-in: May 30, 2015

Carol Gordon

Customer Service, Telesales, Data Entry, Marketing
   Jamaica
  |   Montego Bay, St. James
  |  6:25 pm Local Time

Verified Freelancer

Carol Gordon's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $15

My Objectives has led me to specialize increasingly in Cold Calling, Customer Service, Telemarketing, Appointment Setting, Administrative Support, Web Research, Email Database Creation, Sales and Marketing. My 8+ years experience in these fields has left me confident in handling that of which is required of me thus providing great Service and Satisfaction to whom i am employed to. I obtained a Merit Certificate in Customer Service From ACS a Xerox company, My Caribbean Examination Council Scores and my Secondary School Certificate Scores are...

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May 27, 2015|Telemarketing|Private|Working
May 15, 2015|Telemarketing|Private|Completed
May 10, 2015|Telemarketing|Private|Dispute
Jan 20, 2015|Telemarketing|Private|Working

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Portfolio

I recorded myself speaking to Potential Clients
Did online Course Via Google Enterprise, which then led to a Certification examination...
Did online Course Via Google Enterprise, which then led to a Certification examination...
Did online Course Via Google Enterprise, which then led to a Certification examination...
Did online Course Via Google Enterprise, which then led to a Certification examination...
Did online Course Via Google Enterprise, which then led to a Certification examination...
Did online Course Via Google Enterprise, which then led to a Certification examination...
Did online Course Via Google Enterprise, which then led to a Certification examination...
Did online Course Via Google Enterprise, which then led to a Certification examination...
Did online Course Via Google Enterprise, which then led to a Certification examination...

Skills (10)

Tested
Appointment Setting
Lead Generation
Market Research
Phone Support
Telephone Etiquette Certification
My Score
avg
Telemarketing
Virtual Assistant
Leads Sourcing
Cold Calling
Contact List Development
Call Center Skills
Call Center Skills Test
My Score
avg

Service Description

EMPLOYMENT HISTORY

4/14-Present B2B Cold Calling, Data Entry, Follow-up calls, Lead Nurturing, Appointment setting, Calendar Management and Emailing for Work Cloud Solutions a Reseller of Google Apps for all types of Businesses. My role is prospecting and selling the Idea of Google and Clio solution to Legal Firms and selling Google for Nonprofits solution to Nonprofit Organizations so to get an appointment for my Managing Director. Then following up with lead along the sales process until a sale has been produced. Sourcing and updating database with new leads and contact info where necessary. Use of Salesforce CRM along with all Google’s business tools. (UK Based company Through Elance.com).

5/13- Present B2C Lead Generation via Market Research/Internet Research and Cold Calling, Data Entry, Follow-up calls for Appointment setting, Ad creation and Ad posting on various sites. For Real Estate Company: Pegasys Real Estate Investment. Use of ZOHO CRM. (American Company through Elance.com)

8/13 – 2/14 B2B Lead Generation and Appointment Setting of Cloud Data Backup Service for Elm Business Solutions Technology. Use of ZOHO CRM. (American Company through Elance.com)

8/13 –2/14 B2B Lead Generation and Appointment setting for IT company: Mobile Alarm Technology. Selling mobile alarm technology app to various Industries by educating about the product and setting appointments. Use of ZOHO CRM.
(American Company through Elance.com)

5/13-1/14 B2B Lead Generation and...

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Employment

Odesk.com
Internet Sales (Marketing and Sales)
2012 - 2013
I had to do Online Marketing which included Email Marketing, SEO, SMM, SEM, Advertising, Craigslist Posting and Blogs.
Odesk.com Client
Craigslist Poster
2012 - 2012
I had to write multiple Ads and post them in multiple cities on Craigslist and keep them active for a specified length of time.
Odesk.com Client
Twitter Account Creator
2012 - 2012
I had to create Multiple Twitter Accounts and document them on Excel Spreadsheet.
ACS a Xerox company
Customer Care Representative/TeleSales Agent /CRM
2011 - 2012
I was on a project for Several Popular Dating sites called People Media. My job Entailed providing customer service, Upselling packages to members, Providing technical assistance and moral support,...
Global Gateway Solutions
Customer Service/TeleSales Agent/CRM
2010 - 2011
I was on a Project for AT&T..I was responsible for assisting customers with any billing Issues that they had and or taking payments. Once issue was resolved I was responsible for upgrading...
B.C.S Therapeutic Spa and Salon
Receptionist/Book Keeper
2009 - 2010
marketing director sales director receptionist payroll cashier I designed and made all the business cards, flyers and i was responsible for promoting the business
e-Services Group International
Listener Care/ TeleSales /Retention Agent/CRM
2005 - 2009
Tier 1 (Listener Care Representative for XM Satellite Radio), in this position my responsibilities were: General Customer care Sales Technical support Promoting/upselling Then i was promoted to...
Hot102 FM
Office Manager’s Assistant
2005 - 2005
This Job was with a Popular Radio Station in Jamaica. I was sent there by Heart Trust NTA as a Trainee, My responsibilities were: Receptionist assisting the Outside Broadcast team Preparing the...
WEST Call Center
Sales Agent/CRM
2004 - 2005
My sole responsibility was to sell Landline phone for business or home and High Speed Internet for Bellsouth

Education

National School of Cosmetology/ Heart Trust NTA
Massage Level 3 Certificate/NVQJ Massage Level III
2010 - 2011
Brown’s Town High School
Business and Science CXC and SSC
1999 - 2003

Keywords

Telemarketing
Sales
Cold Calling
Appointment setting
Lead Generation
Customer Service
Business to Business B2B
Business to Consumer B2C
Market Research and Email Database Creation
My Snapshot
Sales & Marketing
5
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
cghannah
Type
Individual
Member Since
January 2013
Elance URL
Verifications
0
Carol Gordon | Elance

Carol Gordon