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Charisma Gonzales | Elance
 
176985602337900
Last Sign-in: Jun 6, 2011

Charisma Gonzales

Filipino worker online
   Philippines
  |   mandaluyong, manila
  |  1:03 pm Local Time

Overview

Minimum Hourly Rate $15

Customer Service professional.

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Skills (1)

Tested
Customer Service Test
My Score
avg
Passed

Service Description

I've been in Customer Service field for almost 6 years now. I can guarantee my expertise in this profession.

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Employment

Accenture Phil.
Customer Service Hlepdesk
2009 - 2011
 Respond to all employee time & expense related questions via Siebel & MyRequests;  Make sure that resolutions are provided within the agreed SLA & minimize, if not...
GE MONEY SERVICING PHILIPPINES
Customer Service Representative
2008 - 2009
 Answer inquiries and provide information to customers  Investigate disputes  Access and process information
DUZON KOREAN ONLINE TEACHING
English Teacher
2007 - 2008
 Prepared lessons for the whole week of teaching  Teaching conversational English to Korean students online
APAC CUSTOMER SERVICES
Pharmacy Services Resolution Expert
2005 - 2007
 Handled escalated calls  Assisted agents how to come up with a possible solution to certain inquiry  Helping reps with their inquiries about processes, and product.  Giving information...

Education

Saint Dominic Savio College
BS Nursing
1995 - 2006
Saint Bernadette College of Alabang
Secondary/ High School
1991 - 1995
Bayanan Elementary School
Elementary
1985 - 1991
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
My Snapshot
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  • 12 months
  • Lifetime
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Identity
Username
cha1018
Type
Individual
Member Since
November 2010
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Charisma Gonzales | Elance

Charisma Gonzales