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Jason Garcia | Elance
 
176985602337900
Last Sign-in: Mar 29, 2013

Jason Garcia

Curriculum Developer and Project Manager
   Philippines
  |   San Jose del Monte, Bulacan
  |  11:15 am Local Time

Overview

Minimum Hourly Rate $16

I have over 8 years of experience in the BPO industry with expertise in Training Curriculum Development and Instructional Design for partners/clients in different LOBs serving customers in North America. Aside from the core Adult Learning concepts, I take advantage of my experience in data analysis using Six Sigma tools and other proven Quality and Customer Satisfaction measurements such as Net Promoter to develop high quality training programs that deliver results.

On top of my core competencies, I have experience using Project Management...

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Portfolio

This is a supplementary course to the Customer Education 101 module I created for...
This is a module I created for TeleTech which focuses on Customer Education and its...

Skills (10)

Tested
Customer Service Test
My Score
avg
Call Center Skills Test
My Score
avg
Six Sigma Green Belt Certification
My Score
avg
Passed

Employment

IDEYA Corporation
Vice President for Human Resources Administration
2013 - Present
Leads the Human Resources Department of the company to ensure effective use and deployment of HRIS to streamline talent acquisition, training, and employee profiles, including taxation and...
TeleTech Customer Care Management
Manager, Learning and Leadership Development
2011 - 2012
Managed a team of Product Trainers for an ISP Technical Support program servicing US customers while developing process improvement initiatives to increase New Hire Training performance as well as...
Sutherland Global Services
Business Analysis Manager - Training
2010 - 2011
Consolidated and analyzed all data related to the Training Department for all five (5) sites of Sutherland in the Philippines while maintaining processes as well as developing process improvement...
Sutherland Global Services
Training Team Manager
2009 - 2010
Managed the Training Team of three (3) Technical Support LOBs ensuring constant communication with external and internal clients on the latest training initiatives for performance improvement
Sutherland Global Services
Training Supervisor
2008 - 2009
Supervised a group of trainers for two (2) Operating System Technical Support LOBs and created/improved training processes to ensure excellent post-training performance of helpdesk engineers...
Sutherland Global Services
Product Trainer
2006 - 2008
Delivered New-Hire Training for an ISP Technical Support program and a Hybrid Support (Hardware/Software Technical Support, Billing Support) program and performed regular Training Needs Analysis...
Sutherland Global Services
Customer Services Mentor
2006 - 2006
Assisted during the Nesting phase of New-Hire Training for a Financial (Online Payments) Customer Support program through the delivery of training modules on recent product updates as well as...
Sutherland Global Services
Customer Services Representative
2005 - 2006
Provided phone and email contact support for a Financial (Online Payments) Customer Support program for customers in the UK and Ireland
iTouchPoint Softech Pvt Ltd
Quality Improvement Staff
2004 - 2005
Regularly reviewed published listings of businesses in the US and US Territories to ensure that the Directory Assistance database of the center is updated, while mentoring non-performing...
iTouchPoint Softech Pvt Ltd
Customer Service Associate
2004 - 2004
Provided phone support for a Directory Assistance program for customers in the US and US Territories while occasionally acting as team POC and delivering reports to operations

Education

University of the Philippines - Diliman
BS Architecture
2000 - Present
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

bpo
curriculum development
training
customer service
human resources
project management
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Identity
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chaesentargaryen
Type
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Member Since
January 2013
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Jason Garcia | Elance

Jason Garcia