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Andrew Chance | Elance
 
176985602337900
Last Sign-in: Nov 14, 2014

Andrew Chance

Experienced IT Professional
   United States
  |   Independence, MO
  |  1:25 pm Local Time

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Andrew Chance's identity has been verified.  Learn More

Overview

I have worked in the Information Technology industry for most of the last 15 years. I have the A+, Dell and HP Certifications. The majority of my experience is deskside and helpdesk support for Windows based PC's. I have about 2 years of experience supporting MAC's. I also have some Network and Systems Administration experience.

Specialties: Toshiba laptops, Dell desktops and laptops, HP workstations, active directory, HP OpenView Service Desk, Siebel Call Center, Microsoft Windows (all versions), Microsoft Office (all versions), Lotus...

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Skills (10)

Tested
Knowledge of Windows 7 Skills Test
My Score
avg
Cisco VPN
Microsoft Word 2010 Test
My Score
avg
Microsoft Excel 2010 Test
My Score
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English Spelling Test (U.S. Version)
My Score
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Passed
Computer Aptitude Test
My Score
avg
Computer Skills Test
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Service Description

I have advanced computer skills due to almost 16 years in the IT industry, an Associates Degree, and A+ Certification. I have excellent typing skills. I am looking for data entry, transcription, web research, and other online work. I have been unable to find work in my career field, and that is why I am now looking for online work. I am excited about the opportunity to make this my new full time career!

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Employment

1 Source Consulting, Inc.
Help Desk Specialist
2013 - 2013
Providing L2 deskside and over the phone support for FAA employees Supporting Dell desktop and laptop computers on XP platform Supporting Lexmark and HP printers Imaging and reimaging pc
Federal Reserve Bank of Kansas City
National Service Desk Agent
2011 - 2012
Providing over the phone technical support to Federal Reserve employees at all US branches. Recording tickets using Remedy. Providing remote support with Bomgar. Unlocking accounts, resetting...
ScriptPro
Operations Support Analyst
2010 - 2011
Providing Level 2 technical support for ScriptPro employees Supporting custom built desktop and Toshiba laptop computers on XP platform Providing support for Blackberry's, land line phones, and HP...
CompuCom
Desktop Support Technician
2008 - 2010
Providing Level 2 technical support for GE employees Supporting Dell desktop and laptop computers on XP platform Providing support for Blackberry's Replacing system boards and other parts in both...
ACS
Help Desk Support
2006 - 2008
Providing phone support for Hallmark employees Supporting Dell desktop and laptop computers on XP/2000 platforms Supporting mainframe printers and applications Troubleshooting network and Cisco VPN...
Tek Systems
Helpdesk Technician
2006 - 2006
Provided over-the-phone technical support to Sprint LTD telephone service techinicians.
none
Independent Consultant: PC Technician
2002 - 2006
Provide technical support for various clients in the Kansas City Area. Windows 2000, XP, MS Office and LAN/WAN Network support.
Access Advertising
Computer Technician
2004 - 2004
Upgrading and maintaining end-users Windows 2000/XP workstations. Supporting Windows 2003 Server. Troubleshooting networking problems, LAN, DNS, IP configurations.
Sprint LTD
Computer Technician
2002 - 2002
Working as a contractor in the Quality Assurance division. Checking desktops, laptops, and monitors for physical damage. Formatting and Installing Windows 2000 on all computers to ship out....
Intertec Publishing
Helpdesk Technician
2001 - 2001
Provided phone support using McAfee Helpdesk software to monitor and close calls. Providing Technical Support for both CSI employees, and CSI clients. Performing upgrades to Windows 2000...
BV Solutions Group
Applications Support Specialist
1998 - 2000
Computer upgrades and maintenance Proved phone support using Quintus Database system to monitor and close calls. Installing and maintaining Windows 95, 98 and NT operating systems. Basic hardware...
TEKsystems @ Sprint
Computer Technician
1998 - 1998
Year 2000 testing on Computer BIOS and data files Updating the BIOS to Year 2000 compliance
Professional Travel Corporation
Network Administrator
1997 - 1998
Network management and maintenance Light SCO Unix administration. Troubleshooting the end-users inability to telnet to the server from Windows 3.1 and 95 clients, and resetting passwords....

Education

Denver Technical College
Associates
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Excel
Word
ebay
web research
transcription
data entry
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Identity
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Type
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Member Since
August 2013
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Andrew Chance | Elance

Andrew Chance