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Richard R. | Elance
 
176985602337900
Last Sign-in: Dec 6, 2014

Richard R.

Customer Support Specialist
   Philippines
  |   Cebu, Cebu
  |  10:55 am Local Time

Overview

Minimum Hourly Rate $5

I have a strong background in customer service. I have worked on different channels, email, chat and phone for 2 + years for eBay North America operations. It has always been my practice to anticipate or look ahead of things that might be needed when workload is low and during busy days, I’ll make sure to have a checklist so that I will have everything covered, without wasting a single minute of time.

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Skills (6)

Tested
Call Center Skills Test
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed

Service Description

Highly trained and experienced Customer support professional looking for a position that will benefit from my customer support experience and positive interaction skills which can improve the customer satisfaction.

- Directly supported customers with general end-user inquiries.
- Handled billing inquiries –Account credits / refunds and balance transfers.
- Provided steps how to make online payments and setting up Payment methods.
- Escalated technical issues when additional assistance is required – Referred to our Technical Support team through email.
- Provided proper education to customers to help reduce repeat contacts.


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Employment

ePerfomax Contact Centers & BPO
Customer Service Representative
2010 - 2013

Education

John Bosco College
Associate in Computer Technology
2002 - 2004
Overview  |  Job History  |  Resume/C.V.

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Identity
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Charding
Type
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Member Since
December 2013
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Richard R. | Elance

Richard R.