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Charisma P. | Elance
 
176985602337900
Last Sign-in: Jan 13, 2016

Charisma P.

Experienced VA, Chat/Email Support & SocMedia Mgr
   Philippines
  |  10:07 pm Local Time

Verified Freelancer

Charisma P.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

I have 9 years working experience in Customer Service. Five of those years were in call centers. I handled Customer Service, Inbound Sales, Outbound, Sales Chat, Email Support and Warming.

I had also worked as an Accountant and Admin Assistant for more than a year and 14 months as a Freelance Virtual Assistant.

I am a very responsible and hardworking person. I can work with minimum supervision. I can type fast without looking at the keyboard. I am self motivated and self driven.

I am used to multi tasking a lot. Like I can answer emails...

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Skills (6)

Tested

Service Description

JOB EXPERIENCE and SKILLS

Virtual Assistant
Social Media Manager
Community/Forum Manager
Snippet Writer
Email Support
Admin Assistant
Chat Support
Customer Service Rep
Bookkeeper
Inbound Sales Agent
Outbound Agent
Dealer Support
Lead Generation Specialist
Appointment Setter

Good Communication Skills
Fast typer (Doesnt need to look at the keyboard)
Multi Tasker
Can work with minimum to no supervision
Fast Learner
Web Researcher
Social Media Management
Blogging
Community/Forum Management



Data Entry Applications:
-Microsoft Word
-Microsoft Excel
-Google Docs



Telephony Applications:
- Skype
- Google Hangouts
- MagicJack



Chat Application:
- Zopim



Social Media Sites:
-Facebook
-Twitter
-LinkedIn
-Google Plus
-Tumblr
-Pinterest
-MeetUp
-Wordpress
-Youtube
-Etsy



File Management Applications:
-Dropbox
-Google Drive


Other Applications
-Asana
-Evernote
-Hootsuite
-Aweber
-Market Samurai

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Employment

Engage To Sell
Chat Support Specialist
2013 - 2014
- Assisting our clients with their websites - Assisting our clients’ customers’ inquiries and concerns - Getting leads from customers and referring them to the Managers - Answering up to 3 chat...
Freelance
Freelance Virtual Assistant
2013 - 2014
- Web research - Setting up an event or meeting through Google Calendar - Managing client’s social media sites - Assisting client’s inquiries via email - Updating files and documents for any...
Convergys Philippines Corporation
CSR/Dealer Support
2012 - 2013
- Assisting dealers in setting up new accounts for the customers - Assisting dealers in processing upgrades for the customers - Assisting dealers' inquiries and concerns through e-mail - Calling...
SPI GLOBAL (Former ePLDT Ventus)
Sales Chat/Inbound Sales
2009 - 2012
- Setting up new accounts or work orders through chat and call - Assisting customers’ inquiries and concerns through e-mail - Chatting with 2 customers at the same time while doing multi-tasking...
SPI GLOBAL (Former ePLDT Ventus)
Customer Service Representative
2008 - 2009
- Handles inbound customer service calls - Assists customers to their billing inquiries & concerns - Assists customers to programming changes - Assists customers to their technical issues - Assists...
Brittany Property Management, Inc
Property Accountant
2006 - 2007
- Makes invoices/ billing statements for homeowners/ lot owners - Receives payments of association dues and other income - Assists the Property Manager on the site/ subdivision - Supervises the...
Overview  |  Job History  |  Resume/C.V.

Keywords

social media management
virtual assistant
email support
data entry
web research
customer service
snippet writing
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Identity
Username
chariz30
Type
Individual
Member Since
August 2012
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Charisma P. | Elance

Charisma P.