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Charlene F. | Elance
 
176985602337900
Last Sign-in: Jun 27, 2015

Charlene F.

Expert Customer Service Representative
   Philippines
Marikina Heights
  |  2:38 pm Local Time

Overview

Minimum Hourly Rate $4

I am an experienced Customer Service Representative who don't see customer service as a job but a passion to help others. With 6 years of experience, I have handled inbound and outbound calls, email and livechat for various campaigns. I have experienced billing and programming concerns and basic troubleshooting. I have also worked as a Payroll Specialist for a US company and an HR Specialist for an Australian bank.

I am a fast learner and would deliver more of what is expected from me. I love challenges and I could work with minimal...

Read More »
Feb 5, 2015|Customer Service|$1,914|Completed
|
2.7

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Skills (10)

Tested
BPO Call Center
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Computer Skills
Customer Service
Customer Service
My Score
avg
Data Entry
Email
Email Etiquette
Email Handling
General Office Skills
Microsoft Office

Employment

Live Chat Monitoring
Live Chat Operator
2014 - 2014
- Answers live chats to generate leads for various clients.
Balsam Brands LLC
Subject Matter Expert
2013 - 2014
A contract based work from home job assisting customers via email and live chat with their billing and product concerns. As a Subject Matter Expert, we were still expected to assist our customers....
ANZ Global Services and Operations
Junior HR Consultant
2012 - 2013
Assisted ANZ employees globally via phone and email with their HR concerns (payroll, company policies, employee relations concerns etc.)
IBM Business Services
IBM US Payroll Specialist
2008 - 2011
- Provided support to IBM US employees via phone and email. - Assisted employees with their payroll concerns (pay, taxes, deductions, garnishments etc.) - Was also trained in HR Data and Travel and...
Convergys Corporation
Customer Service Representative 2
2005 - 2007
- Provided Inbound Customer Service to a digital cable company. - Answered billing and programming concerns - Processed payments - Provided basic troubleshooting - Updates customer's accounts
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
CharleneF
Type
Individual
Member Since
April 2014
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Charlene F. | Elance

Charlene F.