Charlotte spent 11 years in the financial services industry working across a variety of divisions building a robust and extensive understanding of business management and strategy execution, before going freelance in 2012 working with entrepreneurs and small niche consultancies.
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She has in-depth knowledge of how successful strategic planning and transformation execution can impact both the client experience and employee engagement thus delivering on the growth aspirations of a high performing organisation.
Charlotte gets under the skin...
A broad range of core Business Consulting skills can be covered, due to experience of running both small entrepreneurial businesses as well as global divisions of large corporates. Whether you be setting up in business, looking to improve the day-to-day running of your business, or grow then Charlotte can help.
Her specialist areas however, include:
? Vision and Goal Definition (Strategy Articulation)
? Effective Business Planning (Operational Efficiency, Process Improvement, Business Development Planning, Financial Modelling)
? Project and Programme Management and Business Analysis (Technical, Cultural, External or Internal Change Management, Portfolio overview and governance, Quality Control, Risk and Control, Financial Drawdown and Benefits Tracking)
? Client Experience innovation and improvement (CSAT, PR, Marketing and Sales Process review and planning)
? Employee Engagement (Service Profit Chain, Engagement Surveys, Internal Communications plans)
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