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Maria Theresa F. | Elance
 
176985602337900
Last Sign-in: May 1, 2015

Maria Theresa F.

CSR/TSR/Data Encoder
   Philippines
  |   ParaοΏ½aque, Paranaque
  |  5:40 pm Local Time

Verified Freelancer

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Overview

Minimum Hourly Rate $5

My main objective is to provide high quality of service to my clients/employers, with timely manner, accurate and professional results. Each task is giving me an opportunity to show my skills and talents. I'm a full time freelancer who is highly motivated on each and every task that was assigned to me by my clients. Over the last 8 years, I have gained huge experiences with Customer Service, Chat Support, Email Support, Technical Support, online Marketing, Email Marketing,Telemarketing, Admin support and Virtual Assistance. My core...

Read More »
Dec 8, 2014|Virtual Assistant|Private|Completed
|
3.3
Nov 20, 2014|Virtual Assistant|Private|Completed
|
1.6
Oct 30, 2014|Customer Service|Private|Completed
|
4.0
Oct 4, 2014|Customer Service|Private|Completed

View All »

Portfolio

Accounting firms in UK
I'm a Real Estate VA for 2 years. Searching, uploading, calling prospective clients to...

Skills (10)

Tested
English
Report Writing
Resume Writing
Phone Support
Helpdesk
General Office Skills
Customer Service
Email
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Passed
Constant Contact

Service Description

October 2004 – December 2007 – City Government of Paranaque (EDP Division) - Administrative Assistant

• Preparing monthly cashbook.
• Audits monthly expenses and reimbursements.
• Auditing payroll inputs.
• Computes employee’s monthly contribution for GSIS, Philhealth and PAGIBIG.
• Receives calls from different departments of Cityhall to follow up their released salary.


April 2008 – October 2009 Teletech Customer Management (AT&T DSL)

• Walkthrough our customers how to connect to the internet.
• Assisting customers troubleshoot internet connection (residential/business)
• Creating trouble ticket for tech dispatch.
• Configuring email client.

October 2009 – February 2011 - Telus International Philippines (MS XBOX-Hardware Tier 2 Escalation Specialist) Technical Support Representative

• Helping customers how to get work their non-working consoles.
• Cancellation / recreating repair order for the non working consoles and instruct the customer how to ship it to the MS Service Center.
• Assists customer on how to connect to XBOX – Live using internet connection
• Escalating issues such as refund, console not received on time, tampered consoles, etc.
• Escalating issue to Tier 3 such as missing XBOX-Live subscriptions, warranty extension, manual refund, etc.

June 6, 2011 – present Cognizant Technology Solutions (AT&T Order Management Center) Sr. Process Associate

• Processing Port in request for customer wants to transfer services from third party provider to AT&T.
•...

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Employment

Odesk
Appointment Setter/Customer Support/VA/
2012 - Present
- calling previous customers of Geeks on call who want to fix their computers. - cold calling customers offering to fix their computer at low cost - helping out real estate investor for gathering...
Cognizant Technology Solutions
Sr. Process Associate
2011 - 2012
• Processing Port in request for customer wants to transfer services from third party provider to AT&T. • Cancelling orders for customer that has an error or fallouts on the order e.g. denied...
Telus International Philippines
Technical Support
2009 - 2011
• Helping customers how to get work their non-working consoles. • Cancellation / recreating repair order for the non working consoles and instruct the customer how to ship it to the MS Service...
Teletech Customer Management
Technical Support
2008 - 2009
• Walkthrough our customers how to connect to the internet. • Assisting customers troubleshoot internet connection (residential/business) • Creating trouble ticket for tech dispatch. • Configuring...

Education

University of Perpetual Help Rizal
Bachelor of Science in Commerce Major in Managemen
1998 - 2008

Keywords

Customer service
data entry
technical support
English Teaching
Proofreader
Virtual Assistant.
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
4.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
chay_francisco
Type
Individual
Member Since
May 2012
Elance URL
Verifications
0
Maria Theresa F. | Elance

Maria Theresa F.