Thersa F. | Elance
 
176985602337900
Last Sign-in: Jul 20, 2012

Thersa F.

Expert in Customer Service and Customer Retention
   United States
  |   East Hartford, CT

Resume/C.V.

Obtain a customer service position where I can maximize my exceptional customer service skills, time management and customer retention ability. I am a great listener and have the ability to solve issues in a timely manner. I am a team oriented person or can work independently.
Service Description
Education
Everest University
Associates Degree in Criminal Investigation
2009 - 2012
Urban League
GED
1989 - 1990
Employment
Hartford Hospital
Account Analyst
2004 - 2007
Processed patient billing, statements, reimbursement claims, post transaction and data. Expert at preparing financial reports and planning corrective action on discrepancies. Competent in Microsoft Word, Excel, Power Point, Access, SQL and e-mail. Able to work competently from verbal or written instruction. Excellent time management skills.
American Eagle F.C.U.
Customer Service Associate
2004 - 2004
Assisted with upselling to meet the members need Possess a genuine desire to help customers and address their needs. Provided excellent member services and maintained member satisfaction. Received cash and checks for deposit, verified amounts, and examined checks for endorsement. Collected loan payments. Cashed checks, performed withdrawals after proper verification was complete. Explained, promoted and sold credit union products and services.
Cigna Healthcare
Sr Customer Service Rep
1998 - 2001
Responded to inbound service calls in a fast paced, high volume call center. Built rapport with customers and proposed different products and services. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communication skills, and work well with others at all levels. Have a genuine desire to help customers and address their needs. Proficient in Computer skills.
Payment Terms
None specified
Thersa F. | Elance

Thersa F.