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Retchel A. | Elance
 
176985602337900
Last Sign-in: Jul 26, 2015

Retchel A.

Excel Expert | VBA Programmer | Admin Support
   Philippines
Cagayan de Oro City
  |  8:18 am Local Time

Overview

Minimum Hourly Rate $10

Over 5 years experience in Excel Macros, VBA Development, Dashboards and Reporting
Strong background in Data Analysis, Data Mining and Data Presentation
Expert in Microsoft Office Suite and can work with its latest version (Office 2013)
Seasoned technical support for networking, internet, VPN, VLAN, and wireless technologies
Experience in customer service, order review and fraud prevention, file conversion, data entry and various administrative tasks

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Portfolio

This is a Due Diligence Evaluation Tool with 7 sheets to evaluate a certain case. Each...
This file keeps track of the Incident Report of employees. It counts the instances or...
Converted a 163-page PDF file to 163-sheet Excel format.

Skills (1)

Tested
Excel
My Score
avg

Service Description

Accustomed in ensuring quality, accuracy and efficiency in solutions provided to customers, I am interested in delivering the same approach to work for organizations or individuals needing my service.

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Employment

Synnex-Concentrix Corp (BPO)
Data Analyst
2012 - 2015
Analyzes customer surveys, categorizes and interprets the issue types and provides recommendations to improve the customer's overall experience; Generates weekly, monthly and quarterly QA...
Synnex-Concentrix Corp. (BPO)
Quality Assurance Specialist
2009 - 2012
Monitors calls and emails of agents to ensure that guidelines and procedures are followed; Investigates customer complaints and provides improvement opportunities
Synnex-Concentrix Corp. (BPO)
Senior Technical Support Specialist
2008 - 2009
Provides comprehensive technical support for Cisco Small Business products for customers and value added resellers from ANZ and Asia Pacific regions; Provides immediate resolution for unsettled and...
Synnex-Concentrix Corp. (BPO)
Technical Support Specialist
2007 - 2008
Handles tier 2 technical support for Cisco-Linksys consumer products over phone and email support for customers from ANZ and Asia Pacific regions
Synnex-Concentrix Corp. (BPO)
Technical Support Representative
2005 - 2007
Handles tier 1 technical support for Cisco-Linkys consumer products over phone support for North American customers
Plaza Arcade, Inc. (Retail Trade)
Information Systems Associate
2004 - 2005
Maintains database system, prepares sales reports, assigns barcodes and updates price changes of all product; Administers the proper use of Point of Sales system and facilitates procurement of...

Education

Mindanao University of Science and Technology
Bachelor of Science in Information Technology
2000 - 2004
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Excel Expert
VBA Programmer
Macro Developer
Data Analyst
Quality Assurance
Technical Support
Administrative Support
Data Entry
Data Mining
PDF to Excel Conversion
My Snapshot
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Elance Level
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Identity
Username
chelly_aragon
Type
Individual
Member Since
June 2015
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Retchel A. | Elance

Retchel A.