Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Cherine Anne Zalsos | Elance
 
176985602337900
Last Sign-in: Jul 9, 2013

Cherine Anne Zalsos

   Philippines
  |   Quezon City, Quezon City

Overview

Minimum Hourly Rate $11

I started as a call center agent. I took in calls, chats, and emails for customer service. I was promoted as Quality Assurance Specialist. My job was to audit calls, chat sessions and email responses of the agents. I review and analyze their surveys and come up with action plans to improve CSAT. I also send reports to the supervisors and managers. I was soon promoted as Quality Assurance Supervisor and currently, I'm a Customer Experience Manager. I am good in Excel, Client Interaction, analyzing data and creating reports.
I'm a good...

Read More »

Skills (10)

Tested
English Speaking Test
My Score
avg
U.S. English Basic Skills Test
My Score
avg
Passed
U.S. Word Usage Test
My Score
avg
Passed
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
cherineanne03
Type
Individual
Member Since
February 2013
Elance URL
Verifications
0
Cherine Anne Zalsos | Elance

Cherine Anne Zalsos