I started as a call center agent. I took in calls, chats, and emails for customer service. I was promoted as Quality Assurance Specialist. My job was to audit calls, chat sessions and email responses of the agents. I review and analyze their surveys and come up with action plans to improve CSAT. I also send reports to the supervisors and managers. I was soon promoted as Quality Assurance Supervisor and currently, I'm a Customer Experience Manager. I am good in Excel, Client Interaction, analyzing data and creating reports.
I'm a good...