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Cherry B. | Elance
 
176985602337900
Last Sign-in: Jun 27, 2014

Cherry B.

Customer Service, Technical Support, Email, Chat
   Philippines
  |   Paranaque City, Metro Manila
  |  9:09 am Local Time

Overview

Minimum Hourly Rate $7

I have almost 10 years of BPO experience which includes providing customer service and technical support through inbound/outbound calls, chat, email and back office for industries such as financial (2 of the major credit bureaus in the US), one of the largest internet service provider in the US and one of the top wireless network providers recognized by JD Powers.
I have gone around the industry from providing customer service, ensuring quality of work through client standards, training new hires and uptraining current employees up to...

Read More »
Oct 8, 2012|Virtual Assistant|Private|Working
|
5.0
Jul 18, 2012|Virtual Assistant|Private|Completed
|
5.0

View All »

Skills (10)

Tested
English
Translation English Tagalog
Call Center Skills
Computer Skills
Customer Service
Email
Helpdesk
Phone Support
Sales
Management Skills

Employment

StarTek
Team Lead
2011 - 2012
• Supporting the following lines of business: Activations (Inbound), Wireless Number Portability (Inbound/Outbound) and Offline/Back Office • Performs Senior Team Lead tasks such as attending...
StarTek
Academy Bay Supervisor
2010 - 2011
• Responsible for making sure all 25 – 50 new customer service representatives who graduated from product training have practical application and smooth execution of their duties • Provides...
StarTek
Virtual Quality Specialist
2009 - 2010
• Pioneered the Shared Services Department catering to internal/external clients • Provided and ensured quality of US-based customer service representatives in accordance to the standards set by...
TeleTech
Team Leader
2008 - 2009
• Led a team of 13 technical support associates • Provided real time or scheduled coaching and feedback based on reports from evaluations (TL’s or QA’s evaluations, Global monitoring session,...
TeleTech
Quality Specialist
2005 - 2008
Performance levels as they pertain to the team • Handled a team of minimum of 40 customer service representatives • Met evaluation and QA Coaching output targets on a consistent basis • Maintained...
ICT Group Inc.
Customer Service Representative
2004 - 2005
• Committed to providing superior consumer assistance and authentic information to consumers via phone. • Product specific: A major credit bureau in the US • Responsible for providing general and...
PeopleSupport
eRep
2003 - 2004
• Responsible for providing comprehensive and quality customer service by providing the appropriate and accurate responses to customer queries via phone/email • Client specific: A subsidiary of a...
SPI Technologies Inc.
Call Quality Verifier
2002 - 2003
• Verified and assured quality of call transactions of a specific account between the customers and the customer service representatives from various call centers located in Florida USA, India,...
Inteltech Resources Inc.
Web Consultant
2002 - 2002
• Responsible for marketing internet related products and services such as web hosting, domain name registration, web development and design, internet for home and business, etc • Generated sales...
Inteltech Resources Inc
Receptionist
2002 - 2002
• Assigned to be the company’s frontline in attending to existing or prospective customers’ and employees’ queries. • Transferred/routed calls, incoming mails and fax letters to designated offices...

Education

St. Scholastica's College
Bachelor of Science in Commerce
1997 - 2002

Keywords

My Snapshot
1
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Clients
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Private
Private
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Identity
Username
cherrybarrios
Type
Individual
Member Since
May 2012
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Cherry B. | Elance

Cherry B.