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Cheryl Colgan | Elance
 
176985602337900
Last Sign-in: Jun 6, 2013

Cheryl Colgan

Virtual Administrative/Executive Assistant
   United States
  |   Dallas, PA

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Overview

Minimum Hourly Rate $18

With more than 12 years of administrative, operations, and service experience, I have proven my ability to provide top-level administrative assistance to sales managers, executive teams, and business owners. My experience includes managing administrative duties, customer service, and vendor relations, as well as working independently from home as a transcriptionist for a 3-year time frame, while maintaining day-time employment as an operations manager reporting directly to the owner of a small company. I am an energetic professional who...

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Portfolio

Skills (10)

Tested
Customer Service Test
My Score
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Email Etiquette Certification
My Score
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Office Skills Test
My Score
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Telephone Etiquette Certification
My Score
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Service Description

Service-driven administrative professional with more than 12 years of proven success in managing a broad range of customer-facing and administrative processes in fast-paced and deadline-driven environments. Proven ability to independently prioritize multiple tasks while sustaining precise attention to detail, courteous communications, and strict compliance as needed to satisfy government regulations and client contracts. Expertise includes customer satisfaction, sales support, vendor and client relations, diligent research, and document management. Highly organized and engaging professional with the unique ability to achieve administrative and operational objectives while maintaining impeccable customer interaction. Core Skills and Knowledge include:

Correspondence
Transcription
Accounting/Payroll
MS Office Suite Communication Management
Account Management
Scheduling & Calendars
Database Management Customer Service
Conflict Resolution
Sales Support
Confidentiality Bid/Proposal Preparation & Submittal
Contract Compliance/Management
Supplier/Vendor Relations
Shipping/Delivery Coordination


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Employment

Superior Talent Resources
Solutions Support Associate
2010 - Present
Works on-site with clients to configure networks and implement training for Xerox office products. Establishes TCP/IP address and Lightweight Directory Access Protocol (LDAP), loads print drivers,...
Coveney Wealth Management
Operations Manager
2008 - 2012
Managed all administrative processes, customer service, banking, and operations for an independently owned wealth management organization. Opened new investment accounts, transferred accounts from...
Production Transcripts
Transcriptionist
2007 - 2010
Transcribed digital audio files into formatted Microsoft Word documents for a broad range of clientele. Subject matter included legal and medical documents, conference calls, focus groups,...
Centralpack Engineering Corp.
Office Manager
2006 - 2007
Delivered comprehensive administrative support including customer communications, executive calendar management, scheduling meetings, and filing, faxing and creating correspondence for the owner of...
Metropolitan Title Agency
Policy Administrator
2003 - 2006
Leveraged knowledge and licensure in the Real Estate industry to issue final title policies for commercial and residential purchases, refinance transactions, title endorsements, disbursements, and...

Education

Montclair State University
Bachelor's Degree, Psychology
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Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Administrative Assistant
Executive Assistant
Customer Service
data entry
contract
database
communication
sales support
account management
conflict resolution
My Snapshot
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  • 12 months
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Identity
Username
CherylColgan
Type
Individual
Member Since
February 2013
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Cheryl Colgan | Elance

Cheryl Colgan