With more than 12 years of administrative, operations, and service experience, I have proven my ability to provide top-level administrative assistance to sales managers, executive teams, and business owners. My experience includes managing administrative duties, customer service, and vendor relations, as well as working independently from home as a transcriptionist for a 3-year time frame, while maintaining day-time employment as an operations manager reporting directly to the owner of a small company. I am an energetic professional who...
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Service-driven administrative professional with more than 12 years of proven success in managing a broad range of customer-facing and administrative processes in fast-paced and deadline-driven environments. Proven ability to independently prioritize multiple tasks while sustaining precise attention to detail, courteous communications, and strict compliance as needed to satisfy government regulations and client contracts. Expertise includes customer satisfaction, sales support, vendor and client relations, diligent research, and document management. Highly organized and engaging professional with the unique ability to achieve administrative and operational objectives while maintaining impeccable customer interaction. Core Skills and Knowledge include:
MS Office Suite Communication Management
Scheduling & Calendars
Database Management Customer Service
Confidentiality Bid/Proposal Preparation & Submittal
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Superior Talent Resources
Solutions Support Associate
2010 - Present
Works on-site with clients to configure networks and implement training for Xerox office products. Establishes TCP/IP address and Lightweight Directory Access Protocol (LDAP), loads print drivers,...
Coveney Wealth Management
2008 - 2012
Managed all administrative processes, customer service, banking, and operations for an independently owned wealth management organization. Opened new investment accounts, transferred accounts from...
2007 - 2010
Transcribed digital audio files into formatted Microsoft Word documents for a broad range of clientele. Subject matter included legal and medical documents, conference calls, focus groups,...
Centralpack Engineering Corp.
2006 - 2007
Delivered comprehensive administrative support including customer communications, executive calendar management, scheduling meetings, and filing, faxing and creating correspondence for the owner of...
Metropolitan Title Agency
2003 - 2006
Leveraged knowledge and licensure in the Real Estate industry to issue final title policies for commercial and residential purchases, refinance transactions, title endorsements, disbursements, and...
Montclair State University
Bachelor's Degree, Psychology