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Catherine Gito | Elance
 
176985602337900
Last Sign-in: Feb 18, 2014

Catherine Gito

CSR,TSR,VA,Office Mngr.
   Philippines
  |   Cebu City, Cebu

Overview

I have a total of 5yrs working experience. Approx. 4.5 years in the BPO industry. I was then hired by an Australian based production company as an office manager I provide technical support for customers of an American based companies. both being, Internet Service Providers and a SOHO networking company. My typing skills has improved 10 folds after my 12 months in chat support.

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Skills (10)

Tested
Call Center Skills Test
My Score
avg

Employment

The Outsource Club
Supervisor/Virtual Executive Assistant
2012 - 2012
Virtual Executive Assistant/Office Manager Manage hard copy and electronic files and records. Coordinate janitorial and maintenance services. Responds to any enquiries by telephone, mail,...
Convergys Inc.
Customer Account Executive
2011 - 2012
Front line support via live chat and telephones. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services. Provide...
Stream Global Services
Technical Support Representative
2009 - 2010
Provide quality assistance and ensures customer satisfaction for inbound calls. Received awards for contributing invaluable help for team performance based on metric Consistent hitter in...
Concentrix (formerly known as Link2Support, Inc.),
Product Support Representative
2007 - 2009
Answered inbound calls in support of customer needs, duties included answering customer queries and step by step problem solving. Respond to customer inquiries on technical issues. Resolve...
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
chiharu89
Type
Individual
Member Since
July 2012
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Catherine Gito | Elance

Catherine Gito