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Kristina Jaynne Sena | Elance
 
176985602337900
Last Sign-in: Apr 3, 2015

Kristina Jaynne Sena

Back Office and Email Escalation expert
   Philippines
  |   Cebu City, Central Visayas

Overview

Minimum Hourly Rate $13

I have strong email skills and have previously handled accounts like Blackberry, AT&T, Caesars and Dell as a back office representative.
We send follow-up emails with regard to customer issues, check if they still need further help.
I used to call customers and present options and resolution.
I am a people person and can handle different types of customers.
I am currently a head of the back-office team of Caesars and I handle 6 people.
With this exposure, I will be able to use my experience in your line of business.

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Skills (5)

Tested

Service Description

I used to call customers and present options and resolution.
I am a people person and can handle different types of customers.
I am currently a head of the back-office team of Caesars and I handle 6 people.
With this exposure, I will be able to use my experience in your line of business.

I handle client calibrations, and get their thoughts around the calls that Back Office Team handled. I am in charge or evaluating their email escalations and determine if it is correct.

Weekly and Monthly reports are sent to clients for evaluation.

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Employment

Teleperformance
Supervisor
2011 - Present
My department helps save revenue for both Caesars and Teleperformance. I handle regular meetings with my clients ( Caesars ) and we review email escalations, outbound calls and other factors that...

Education

Mindanao State University
Electronics & Communications Engineering
2003 - Present
Overview  |  Job History  |  Resume/C.V.

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chingsena
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Kristina Jaynne Sena | Elance

Kristina Jaynne Sena