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Ehra May Fernandez | Elance
 
176985602337900
Last Sign-in: May 21, 2014

Ehra May Fernandez

Customer Service Associate
   Philippines
  |   Tagbilaran City, Bohol

Overview

Minimum Hourly Rate $5

A graduate of Bachelor of Science in Nursing. Completed Trainings such as IV Therapy Insertion and Basic Life Support.

I am well experienced when it comes to Customer Service, Transcriptions and Sales. I have been working as a Customer Service Representative for more than 4 years in various BPOs here in the Philippines, handling both inbound and outbound calls. I worked as a General Transcriptionist in a U.S based company.
I have also worked as a Consultant in numerous projects and have closed some deals. I make sure I deliver to make the...

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Skills (10)

Tested
Customer Service
Transcription
Sales
English Grammar
English Proofreading
English Spelling
Medical Writing
Translation Tagalog English
Content Management
Writing

Employment

Babbletype
Home-Based General Transcriptionist
2012 - 2013
Transcribe memos in a timely manner. Typing speed of 80 wpm. Create, edit, and distribute office memos. Type dictated memos, letters, and notes.
Anthem Blue Cross
Customer Service Associate
2012 - 2012
- Answer phones and respond to customer requests. - Provide customers with product and service information - Recognize, document and alert the supervisor of trends in customer calls - Identify,...
eBay
Trust and Safety Associate
2010 - 2012
- Answer phones and respond to customer requests. - Provide customers with product and service information - Recognize, document and alert the supervisor of trends in customer calls - Identify,...
TLHC Institute
Team Lead
2009 - 2010
- Follow-up on customer inquires not immediately resolved - Provide on-the-job training for new employees - Complete call logs and reports - Provides employees with basic information about company...
Accenture
Technical Support
2008 - 2009
-Answer phones and respond to customer requests. -Provide customers with product and service information -Recognize, document and alert the supervisor of trends in customer calls -Identify,...
Overview  |  Job History  |  Resume/C.V.

Keywords

Inbound Customer Service
Outbound Customer Service
Customer Service
Transcription
Sales
Sales Representative
Health Care
Medical Transcriptionist
General Transcriptionist
My Snapshot
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Elance Level
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Identity
Username
chinnyf
Type
Individual
Member Since
August 2011
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Ehra May Fernandez | Elance

Ehra May Fernandez