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Chris N. | Elance
 
176985602337900
Last Sign-in: Mar 8, 2015

Chris N.

   United States
  |   Seattle, WA

Overview

A natural problem solver with extensive experience in both IT support and Data Center Operations Management. My goal is to learn as much as I can in the great opportunities that have been opened to me.

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Skills (10)

Tested
Data Center
Service Delivery
Process Improvement
Management
Windows Server
Operations Management
Business Process
IT Service Management
Analysis
IT Operations

Employment

Atos
Service Delivery Manager II
2014 - Present
Service Delivery Manager over a capacity management team in Redmond for a software company. Just began this job and will update this entry once I'm further underway.
Atos
End to End Navigator
2013 - 2014
Beginning work with the Atos LEAN team performing end to end process analysis and development of process improvement.
Atos
Service Delivery Manager III
2011 - 2013
Managed IT operations at a mega data center facility. Day to day operations including management of work volume and up to 64 resources in various roles; asset management, technician, shift lead,...
Atos
Service Delivery Manager I
2009 - 2011
Developed an data center team from close to start up at a mega data center facility, size grew to 32 resources. Built global training program, standardized global reporting within the environment,...
Siemens
Tech III
2007 - 2009
Ran operations of the data center IT support team from a Supervisory position. Served as main POC for local technical customer, drove completion of deployment/incident/simple change activities....
Siemens
Engineer II
2005 - 2007
Transition from IBM to Siemens when the contract was bought out, went from temp resource to FTE with Siemens Business Services in the Enterprise Build Lab. Worked with the transition team to adopt...
IBM
OS/2 Engineer
2004 - 2005
Started as a temp employee in Tier 3 Infrastructure support on a large Windows XP / Server 2003 rollout for WaMu. After the project ended I was reassigned to the Enterprise Build Lab working under...

Education

Seattle Central Community College
Some Classes
-
ITT Technical Institute-Seattle
Associate's Degree
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
chrisdneill
Type
Individual
Member Since
March 2015
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Chris N. | Elance

Chris N.