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Christian Rohner | Elance
 
176985602337900
Last Sign-in: Nov 18, 2015

Christian Rohner

Expert customer service agent german/english
   Thailand
  |  11:06 am Local Time

Verified Freelancer

Christian Rohner's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $33

+2 years experience in virtual assistance, customer services and general admin and projects. Experienced with online marketing and relevant tools.

200 hours with Zendesk

15 years of experience in customer service IT related German native, fluent in English and basic French.

User Support on-site, by phone and by remote support software. Project management.

Friendly and polite towards customers and team.

Professional with various software.

Excellent Teamplayer, carefull to details and hard working.

Read More »
Aug 19, 2013|Customer Service|$1,091|Completed
|
4.7
Jul 5, 2013|Customer Service|$31,137|Working
Apr 14, 2013|Virtual Assistant|$175|Completed
|
5.0

View All »

Portfolio

Test review in german for the Samsung UE40ES5700 LCD Tv

Skills (10)

Tested
Windows XP Test
My Score
avg
English Spelling Test (U.S. Version)
My Score
avg
Passed
English To German Translation Skills Test
My Score
avg
Passed
German Vocabulary Skills Test
My Score
avg
German Word Usage Test
My Score
avg
Passed
German To English Translation Skills Test
My Score
avg
Customer Service Test
My Score
avg
Passed
Email Etiquette Certification
My Score
avg

Service Description

Customer Support by phone or remote-support tool in German and English language

Email answering in German and English

Content writing in German

General Admin and Support

Project Management

Read More »

Employment

Sofort mehr Dates
Head of Customer Services
2013 - Present
Digitus Verlag
Social Media Manager
2013 - 2014
Social Media Manager
LuxStyle
Customer Service Agent
2013 - 2014
Answering customer emails in German. Verifying information in the company database. Administrating Facebook page
Planquadrat Software
1st Level Support
2013 - 2013
Reply to customer enquiries related to the company's CMS
Klinik Hirslanden
Customer Services IT 1st and 2nd Level Support
2010 - 2012
1st and 2nd level user support Clinic Hirslanden, Zurich (private hospital) software and hardware support onsite and remote to clinic employees administration of user permissions with active...
Angst + Pfister AG, Zurich
VIP Support and Customer Services
2007 - 2009
Angst + Pfister AG, Zurich From June 08 due to outsourcing AXPO IT, Baden software and hardware support to VIP clients within the company administration of user permissions with active...
Bechtle AG, Thalwil
2nd level Support
2006 - 2007
Bechtle AG, Thalwil working for AXA-Winterthur Insurance 1st and 2nd level support hardware and software server maintenance and backup create html pages on the intranet keep hardware...
AXA-Winterthur Insurance, Winterthur
1st Level Support
2005 - 2006
telephone and remote support for users in Switzerland, France and Germany review and updating user documentations
Helsana Insurance, Zurich
User administration
2003 - 2005
User Administration Helsana Insurance, Duebendorf administration and controlling user access rights control and optimize company processes
Axa-Winterthur Insurance
1st level support
2000 - 2003
telephone and remotesupport for users in Switzerland, France and Germany smartphone and pda support translate and creating user documentations

Education

Pentagroup
ITIL Foundation certificate
2008 - 2008
SIZ Business School Zurich
Web Assistant diploma
2006 - 2007
KV Zurich
commercial diploma
1990 - 1993
Lachenzelg School, Zurich
Elementary and Highschool
1981 - 1990
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

customer services
German
support
outstanding
1st level support
remote
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
christian_rohner
Type
Individual
Member Since
November 2011
Elance URL
Verifications
0
Christian Rohner | Elance

Christian Rohner