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Chrizelda M. | Elance
 
176985602337900
Last Sign-in: May 6, 2015

Chrizelda M.

CSR/Marketing/QA/Technical Recruiter/SEO/SMM/PM
   Philippines
  |   Manila, Metro Manila
  |  11:56 am Local Time

Overview

Minimum Hourly Rate $11

I am a versatile and skilled project manager, customer service and marketing manager, sales, seo, smm, and human resource professional with excellent hands-on experience in developing and improving sales for operations. I am an assertive manager with outstanding interpersonal, communications, negotiation and people management skills.

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Portfolio

Designation: Lead Quality Assurance Analyst - In charge of quality assurance of 30-40...
The account provides customer support for Dell small business and home office...
- monitored and evaluated calls and emails of local and US agents. - made sure that...
- Sourced programmers for DevFactory's college recruitment project

Skills (10)

Tested

Service Description

I have experience working in a call center as case manager in a Dell Account, a quality assurance analyst handling Time Warner Cable and Hotels.com, have been a financial representative in an E-trade account, and I've also handled marketing and operations in a recruitment agency. I write articles for a handful of companies and I have experience in SEO, SMM and technical recruitment.

- I can offer my experience in managing operations, staffing, training, marketing, advertising, cost control, payroll, human resource, and customer relations.
- I am resourceful, dedicated, versatile, adaptable, friendly, enthusiastic and has the ability to exceed expectations.
- Well trained in dealing and working with people of diverse background.
- Excellent multitasking skills with the ability to prioritize and execute multiple assignments and develop solutions using creativity, innovating ideas, acumen and preparing beforehand. I set objectives, set action plans, set deadlines and make remarks.
- I follow a strong customer centric approach and I provide solutions that will boost your business efficiency.

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Employment

Various International Companies
Freelance/Contractual positions
2009 - Present
Positions held: Marketing Manager/Project Coordinator/Technical Recruiter/SEO/SMM expert Knowledgeable in technical recruiting within US and Asia. Managed projects in relation to lead generation,...
Recruitment Agency
Marketing/Human Resource Manager
2009 - 2011
Directed new processes to streamline daily operations in an efficient and cost effective setting. Took over in managing daily operations including staffing, training, marketing, advertising, cost...
Teleperformance Philippines
Quality Assurance Analyst - TWC and Hotels.com
2007 - 2008
Handled Time Warner Cable and Hotels.com Accounts †††††† Monitors and evaluates calls and emails for local agents, makes sure that agents attempt a one call resolution and one email resolution for...
Telus International - Dell Account
Customer Service Case Manager
2006 - 2007
Dell Customer Service Account --handled escalations, managed agents, was responsible for their performance, provided training and coaching towards agentsí performance, responsible for Quality...

Education

University of Santo Tomas
Bachelor of Science in Commerce Major in Economics
2002 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Project Management
Marketing
Recruiting/Technical Recruitment
Customer Service
SEO
SMM
QA
Article Writing
Creative Writing
Technical Writing
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chriz_m
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Member Since
October 2010
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Chrizelda M. | Elance

Chrizelda M.