I am a versatile and skilled project manager, customer service and marketing manager, sales, seo, smm, and human resource professional with excellent hands-on experience in developing and improving sales for operations. I am an assertive manager with outstanding interpersonal, communications, negotiation and people management skills.
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I have experience working in a call center as case manager in a Dell Account, a quality assurance analyst handling Time Warner Cable and Hotels.com, have been a financial representative in an E-trade account, and I've also handled marketing and operations in a recruitment agency. I write articles for a handful of companies and I have experience in SEO, SMM and technical recruitment.
- I can offer my experience in managing operations, staffing, training, marketing, advertising, cost control, payroll, human resource, and customer relations.
- I am resourceful, dedicated, versatile, adaptable, friendly, enthusiastic and has the ability to exceed expectations.
- Well trained in dealing and working with people of diverse background.
- Excellent multitasking skills with the ability to prioritize and execute multiple assignments and develop solutions using creativity, innovating ideas, acumen and preparing beforehand. I set objectives, set action plans, set deadlines and make remarks.
- I follow a strong customer centric approach and I provide solutions that will boost your business efficiency.
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Various International Companies
2009 - Present
Positions held: Marketing Manager/Project Coordinator/Technical Recruiter/SEO/SMM expert
Knowledgeable in technical recruiting within US and Asia. Managed projects in relation to lead generation,...
Marketing/Human Resource Manager
2009 - 2011
Directed new processes to streamline daily operations in an efficient and cost effective setting. Took over in managing daily operations including staffing, training, marketing, advertising, cost...
Quality Assurance Analyst - TWC and Hotels.com
2007 - 2008
Handled Time Warner Cable and Hotels.com Accounts
†††††† Monitors and evaluates calls and emails for local agents, makes sure that agents attempt a one call resolution and one email resolution for...
Telus International - Dell Account
Customer Service Case Manager
2006 - 2007
Dell Customer Service Account
--handled escalations, managed agents, was responsible for their performance, provided training and coaching towards agentsí performance, responsible for Quality...