International operations executive with over 25 years experience leading professional services, support, sales ops teams in the technology industry. MBA in finance. Let me help you to develop your business plan, implement projects, create meaningful metrics, drive disciplined performance, turn around under performing projects and geo's. Excellent analytic and business analysis skills. Proficient in Project, Word, Excel, Power Point, Acess, and Office.
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Vollee Inc, Management Consultant
Drove the establishment of an integrated software development management process, progress management review process for new releases, and establishment of an end user support infrastructure, which resulted in meeting the successful beta rollouts that were delivered on time and on specifications.
Openwave Inc, Vice President Global Operations
Responsible for financial and operational management of worldwide professional services, consulting, onsite support, offsite support, and software customization business segments for this $4300m telecom solutions company.
â€¢ Exceeded all key financial metrics.
â€¢ Scaled the organization and processes as revenues grew 40% in FY2005 and 38% in FY2006 while staffing increased from 158 to 431 world wide.
â€¢ Led cross-functional team to create and implement a comprehensive services management system. Key programs included performance and career development; Oracle Financials, OTL, and OPA; global billing rates; offshore Custom Development Center; salesforce.com funnel management; technical training, customer training, and business practices.
â€¢ Standardized Project Management Methodology, training, and implemented external PMP Certification of Project Managers worldwide, which substantially reduced the number and impact of non-performing projects.
â€¢ Led the APAC/Japan Region to exceed financial metrics for 2 Qtrs as Acting General Manager.
â€¢ Successfully led...
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Cheif of Staff Global Services Operations and Planning
1996 - 2002
Global $73 billion technology solutions provider to consumers and businesses whose offerings span IT infrastructure, personal computing and access devices, global services, and imaging and...
Digital Equipment Corporation
Service Delivery Planning Manager
1981 - 1996
$13 billion supplier of networked computer systems and components, software, and services.
Responsible for the delivery of mission critical computer services for 15,000 contracts with a workforce...