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Cassidy L. | Elance
 
176985602337900
Last Sign-in: Jun 16, 2014

Cassidy L.

Customer Service & Credentialing Specialist
   United States
  |   San Diego, CA
  |  11:10 pm Local Time

Overview

I have several years of experience in customer service/relations, primarily in the health care/insurance industry. My last position was with a large health insurance company as a Credentialing Specialist/Plan Lead. As a credentialing specialist I was directly responsible for maintaining physician credentialing and re-credentialing within a specific time frame and within accreditation guidelines. As the plan lead I was a liaison between the credentialing verification center and the Georgia Health Plan for basic credentialing issues. I...

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Skills (10)

Tested
Call Center Skills Test
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Passed

Employment

Coventry Health Care
Credentialing Specialist / Plan Lead
2009 - 2011
Responsible for completing a minimum of 75 files per month with quality above 99.2% while managing Plan Lead duties. Able to understand and interpret policies and procedures to correctly process...
Zions Bancorporation
Commercial Loan Specialist
2008 - 2009
Input and track commercial loans and loan officers in company data base within strict timelines. Review Accounts Receivable field audit to verify the company has adequate insurance for collateral...
Aetna
Customer Service Specialist
2007 - 2007
Rigorously adhere to Aetna’s code of conduct, compliance standards and applicable laws and regulations. Research customer claims in company data base. Explain the plan, contract and policy...
Kohls
Point of Sale Supervisor / Customer Service Spec.
2006 - 2006
Supervised a team of 6 cashiers. Managed and tracked Kohl’s Charge Card enrollment goals and ensured that all cashiers were effectively utilizing the “Ask Offer Activate” selling technique with...
Overview  |  Job History  |  Resume/C.V.

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cmlundquist801
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Member Since
September 2012
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Cassidy L. | Elance

Cassidy L.