Proactive, senior-level operations executive with 23 years of experience in handling different areas including accounting and human resources. Strong record of developing and implementing new revenue channels, controlling expenses and enhancing customer service. Demonstrated strengths in analysis, negotiations, relationship management, project management, loss prevention and public relations. Management of both local and regional operations. Adept at developing and implementing successful strategies, policies, and procedures. Able to...
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TELETECH (Telstra Australia)
2012 - 2013
Handles all inbound calls concerning billing for Telstra Residential customers for mobile services, fixed line, internet and foxtel paytv. Handles all sales and upgrades for mobile plans including...
EPERFORMAX CONTACT CENTER
Authorizations Specialist for Target Cards
2011 - 2012
Responsible for handling all Target Store Card, Target Debit Card and Visa Card holders financial concerns. Handle all credit card, debit card and check authorizations and directly dealing with...
2008 - 2008
Responsible for the day-to-day operations of the regional headquarters. Directly responsible for Human Resources, Accounting, Treasury, Operations, Planning and Control, Systems, Warehousing, and...
MADISON RETAILERS (IZOD)
2006 - 2006
Responsible for the day-to-day operations IZOD Stores. Directly responsible for Human Resources, Accounting, Treasury, Construction and Engineering, Operations, Planning and Control, Systems,...
PLAINS AND PRINTS WOMEN’S APPAREL (RAFFCO)
Assistant Vice President for Operations
2005 - 2006
Responsible for the day-to-day operations of 41 stores nationwide (including franchise). Directly responsible for Human Resources, Accounting, Treasury, Construction and Engineering, Operations,...
SM CINEMA - WEST AVENUE THEATERS CORP.
Assistant Operations Manager
2000 - 2005
Responsible for the day to day operations of 138 cinemas nationwide, opened 11 cinema branches, implements policies, procedures and controls, budget preparation. Interview, trains, orients and...
Los Angeles City College
AA Business Administration