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Coleen Ibarra | Elance
 
176985602337900
Last Sign-in: Mar 19, 2016

Coleen Ibarra

Customer oriented individual
   Philippines
  |   Bacolod City, Negros Occidental
  |  11:01 pm Local Time

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Coleen Ibarra's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

I am a hardworking, multi-tasker and fast learner individual. I have an excellent PC and Microsoft Office skills, a high attention to detail and a good time management skills. I have 5 years of experience in Customer Service, in a call center environment. I'm good in communicating and dealing with people. Most of all, I am motivated to deliver exceptional customer service to clients.

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Dec 26, 2015|Transcription|Private|Completed
|
5.0
Oct 23, 2015|Transcription|Private|Working
Oct 22, 2015|Transcription|Private|Completed
Sep 21, 2015|Research|Private|Completed

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Skills (9)

Tested
Customer Service
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
Passed
U.S. English Basic Skills Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed
English Spelling Test (U.S. Version)
My Score
avg
Passed

Service Description

I specialize in delivering online support to clients in a professional and organized manner, through: emails, tech support , escalations, and customer service.

I can offer admin support jobs; translation Tagalog/Filipino to English(vice versa), data entry, transcription, web research and VA.


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Employment

Panasiatic Solutions
Customer Service Representative
2010 - 2011
Assists customers on their issues with their mobile phones
Better Homes LLC
Customer Service Representative
2009 - 2010
Answers queries from clients regarding properties, both residential and commercial Provides frontline support and assistance through calls and emails
Emirates NBD
Telesales Representative
2007 - 2009
Calls bank account holders to offer Alico products, health and life coverages
PeopleSupport Philippines
Customer Service Representative in travel account
2006 - 2007
Responsible in assisting customers on travel concerns (reservations, ticketing and cancelations)
InterContinental Hotels Group
Customer Service Representative
2004 - 2004
Delivers individualized customer experience by focusing on finding hotel accommodation that will fit the guest's needs Handles reward points program for members of Priority Club USA
Contact Point
Telesales agent
2004 - 2004
Sells products and services to clients abroad

Education

University of the Philippines at Los Banos
Bacher of Arts in Communication Arts
1999 - 2003
Overview  |  Job History  |  Resume/C.V.

Keywords

Video
audio
transcription
data entry
customer service
virtual assistant
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  • 12 months
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Private
Private
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Identity
Username
coleeni
Type
Individual
Member Since
May 2013
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Coleen Ibarra | Elance

Coleen Ibarra