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Melvin C. | Elance
 
176985602337900
Last Sign-in: Feb 25, 2013

Melvin C.

Experienced Windows Server Administrator
   Philippines
  |   Cebu, Cebu
  |  9:14 am Local Time

Overview

Minimum Hourly Rate $11

I am an experienced remote Technical Support person. I do provide support for Windows Server 2003 and 2008 including the Small Business Servers suite. I also manage Exchange Servers including setup and administration. Important key of what I do is to ensure first-call resolution for the clients to minimize the downtime and most especially to make them a satisfied customers. I also have experienced in managing IT operations as I have worked as an IT Supervisor before becoming more involve in my pursuit to learn more on the technology aside. I...

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Skills (10)

Tested
Microsoft Windows Server
Windows 7
Windows XP
Active Directory
Network Administration
TCP/IP
Windows Vista
Call Center Skills
Computer Skills
Customer Service

Employment

Knowledgeplus
L2 Helpdesk Engineer
2011 - Present
Main responsibilities: • Manages MS Windows Server 2003 and 2008 | MS SBS Server 2003, 2008, and 2011 • Perform system monitoring, verifying the integrity and availability of all hardware,...
Sykes Asia, Inc
Site IT Supervisor
2010 - 2012
Being in the IT management position means learning new and exciting things. Below are some of the major roles that I took part with as a Site IT Supervisor. • Assistant to the IT Manager • Team...
Sykes Asia, Inc.
Site IT Associate
2007 - 2010
With utmost dedication towards work and in continuous pursuit to making oneself a better person and employee, I got commended and was promoted to Site IT Supervisor. Main responsibilities: •...
Sykes Asia, Inc.
Technical Support Representative
2006 - 2007
Promoted to Site IT Associate. Main responsibilities: • Provides consistent and effective technical support delivering value-based customer management solutions tailored to the unique needs...
TCA The Computer Authority (branch office of TechA
Branch Technical Head
2004 - 2006
• Delves into the pre-sales and post-sales of computer hardware and software • Be able to meet the needs and preferences of the customer • Offer the best product available and be prepared to go...

Education

Center for Industrial Technology and Enterprise
Telecommunication Technology
2001 - 2004

Keywords

My Snapshot
IT & Programming
1
Elance Level
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Identity
Username
colinamd
Type
Individual
Member Since
October 2012
Elance URL
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Melvin C. | Elance

Melvin C.