The best-designed product in the world won't sell if no one knows about it. And a great product that no one understands how to use won't create satisfied customers. That's why The Right Words provides integrated communications, business analysis, and knowledge management services that can incorporate the best of all worlds--while it's still a bright idea right through helping your customers after the sale.
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Jul 20, 2009|Other - Writing Services|$220|Working
I originally founded The Right Words in 1994 to provide freelance marketing and technical communications services to small software development firms in the metropolitan Washington DC area, while searching for that elusive "perfect" full time job. Since then, I moved to Charlotte, NC, and expanded my focus to consulting with a variety of small- to medium-sized businesses, both in the IT industry and outside of of it.
Over the last 15 years, I developed a philosophy that all facets of business communications should be integrated. Each facet--marketing, technical, and internal communications--has its own focus, requiring its own tactics to best achieve the organization's overall goals. None of these tactics works in a vacuum: on-line help and manuals are integral to marketing; training and internal communications are integral to complete user support. Understanding and improving key business processes, and managing and retaining key knowledge within your organization have become critical factors for businesses of every size. Whether your business needs a single element on a short deadline, or assistance with an overall strategy, I'll put every resource to work to provide what you need.
When your business goal is to satisfy your customers, it's critical to find the right consultant, one who understands your business and your customers, and already knows how the elements work together. I am the right consultant, for all your strategic and tactical communications needs.
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