Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Natasha H. | Elance
 
176985602337900
Last Sign-in: Nov 16, 2013

Natasha H.

Proficient Office Skills / Hard working / - Freela
   Virgin Islands (British)
  |   Road Town, Tortola
  |  12:49 am Local Time

Overview

Minimum Hourly Rate $10

During the past 5 years, I have built my career mainly around Customers Service, providing essential capabilities with MS Office Suite, Quick books Accounting and Computer components both in hardware and software troubleshooting.

I would describe one of my many facets as being like a sponge. I love to learn new things in the work place and around my surroundings. Knowledge and experience becomes a part of you and it can never be taking away.

Whenever I get involved with a project, I believe it should be done as quickly as possible but...

Read More »

Skills (6)

Tested
Customer Service Test
My Score
avg
Office Skills Test
My Score
avg
Telephone Etiquette Certification
My Score
avg

Service Description

My primary role is to administratively support the client and his or her business as a whole, not just one task here and there but providing ongoing administrative support to clients in one-on-one, collaborative relationships.

Within my work ethics I portray exceptional Time management and interpersonal skills. I am very Customer-service oriented with the ability to maintain composure, when working in a stressful environment.

Some of my proficiencies are:
* Maintain schedules and calendars
* Arrange and confirm appointments.
* Handling customer orders and payments
* Prepare invoices, reports, letters,
* Database management
* presentation software
* Read and analyze incoming memos
* Converting an image or document from its initial format (jpeg, png, gif, tif, bmp, jpg) to PDF
* eBay Customer Support
* Amazon Customer Support
* E-mail Support
* Phone Support
* Live Chat Support
* Administrative Support
* Research
* Order Processing
* Good communication Skills
* Natural Accents
* Professional skills
* Customer Support Expert
* E-mail Responses
* Bulk E-mailing
* Help Desk
* Toll Free Response
* Reliable Connectivity
* Backups
* Technical Support
* Data Entry (Word, PDF, Excel, MS Word)
* Credit Card Processing
* Virtual Assistant
* Provided a single point of contact for all users to report problems and assist to raise service requests.
* Provided help desk and basic IT support to customers for troubleshooting problems with VoIP devices.
* Obtained advice from senior...

Read More »

Employment

Papaya Solutions
Accountant
2012 - Present
Papaya Solutions
Accountant
2012 - Present
Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. 2)...
ELITE SUPERETTE:
Customer Service Officer (Administration)
2010 - 2010
Provided experience in customer service and support with recognized strengths in QuickBooks accounting, problem solving and trouble shooting, sales staff support and planning / implementing...
AVI NETWORK
Administrative Assistant / Independent Contractor
2005 - 2010
Professional experience in providing office administrative and clerical support, including handling of confidential information; the aptitude to meeting tight deadlines, excellent organizational...
O & ERIC'S CONSULTANT
Agency Secretary / Consultant / Independent Contri
2004 - 2005
At O & Eric's Consult, located at Pondfill Philipsburg Dutch St. Maarten, customer service was our number 1 product. I had to advice clients on what specific procedures and documents went into the...

Education

Institute of Chartered Management Accountants
Certified Management Accountant
2011 - Present
EC- Council University
Customer Relationship Management (Sr.CRM) level
2010 - Present
Penn Foster Online University Diploma
INTERNET TECHNOLOGY MULTI-MEDIA & WEB DESIGN
2009 - Present
DM Computer School
Diploma Secretarial Studies
2004 - 2004
Dominica Wesly High School
High School Business Association
1995 - 2000
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service guru
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
consultant_tasha
Type
Individual
Member Since
December 2010
Elance URL
Verifications
0
Natasha H. | Elance

Natasha H.