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Mimi (Jamie) L. | Elance
 
176985602337900
Last Sign-in: Jun 30, 2015

Mimi (Jamie) L.

Be your customers' Zen 24/7!
   United States
  |   Gardena, CA
  |  6:11 pm Local Time

Verified Freelancer

Mimi (Jamie) L.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $22

I specialize in quality customer support and have a passion for helping businesses gain their customer's trust by providing quality services. I have over 15 years of customer service experience in inbound/outbound calling, email support, live chat, Customer Service Training and Quality Assurance. I'm interested in building long term relationships with my clients and being a part of their amazing journey.

Read More »
Jun 2, 2015|Customer Service|$15,427|Completed
|
5.0
Jun 23, 2014|Customer Service|$800|Completed
|
5.0
Feb 9, 2014|Customer Service|$27,841|Working
Jan 30, 2014|Customer Service|$3,182|Completed
|
5.0

View All »

Skills (10)

Tested
Email Etiquette
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg
Computer Skills
Computer Skills Test
My Score
avg
Passed
Phone Support
Telephone Etiquette Certification
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Microsoft Word
Microsoft Excel
Microsoft Outlook
English
U.S. English Basic Skills Test
My Score
avg
Passed

Service Description

-Virtual Customer Support
-Recruiting
-Team Management [5-60 employees]
-Customer Support Training
-Quality Assurance for Customer Support
-Refunds
-Scripting for Inbound/Outbound/Emails
-Mystery Shopping

Tools::
Salesforce, Desk, Zendesk, Createspace, TrepStar, Mail Chimp, Get Response, 1ShoppingCart, Authorize.net, WordPress, Aweber, Clickbank, 2checkout, OS ticket system, Infusionsoft, Kajabi, Google Docs, OrangeScrum, Basecamp, Pivotal Tracker, Chat Live, Zopim,Helpscout

Read More »

Employment

The Knee Pain Guru
Contractor for Customer Support
2013 - 2014
-Provide contractor services for customer support -Monitor/Manage freelancers/contractors -Create policy and procedure documents -Improve processes and procedures -Resolve escalated complaints and...
BookFresh
Contractor for Customer Support
2013 - 2014
Contractor services for customer support Quality auditing for website functions Improve process and procedures Customer set-up calls Email handling
Ame Kora Music
Contractor for Customer Support and Web Design
2011 - 2013
Create/Developed www.amekoramusic.com
Mobile Messenger
QA Lead/Team Lead/New Hire Trainer
2009 - 2013
*QA Lead* (4+ years) -Create policy and procedure documents -Daily auditing/monitoring of inbound/outbound calls, emails, CRM information, refund processing and accuracy -Create and organize...
Nordstrom (California/Honolulu)
Administrator
2003 - 2009
-Assist Manager with Reporting and light HR work -Manage and coach 10+ Employees -Perform light/minor Alterations -Customer Resolutions and Complaints -Inbound/outbound calls -Work closely with...
General Mills
Customer Service/Administrative
1999 - 2002
-Assist buyers/companies with product ordering -Assist dispatch department -Find placement for additional product by contacting local food banks, 99 cent store and charities -Plan and organize...

Education

The Art Institute
AA- Graphic Design
-
ICDC
Certificate- Graphic Design
-
El Camino College
Fashion Show Production
-

Keywords

Support
Quality
Email
Recruiting
Training
Administrative
CRM
Online
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Consumer-Resolu...
Type
Individual
Member Since
September 2013
Elance URL
Verifications
0
Mimi (Jamie) L. | Elance

Mimi (Jamie) L.