Jun 24, 2015|Other - Administrative Support|Private|Completed
Jun 16, 2015|Other - Administrative Support|Private|Completed
• CUSTOMER SERVICE REPRESENTATIVE:
- Inbound & Outbound Customer Service Representative.
• Kaplan IT Tier 1 Technical Support
• Excelsior College Technical Support Tier 1
- Live Chat Specialist.
- CRM/Email Support.
• BUSINESS DEVELOPMENT:
- Assistant to Business Development Director by way on keeping track of prospect clients information requests as well as to follow-up the status of the proposals after each presentations given.
• QUALITY ASSURANCE ANALYST:
- Education and Technical Related Campaigns.
•WORKFORCE & RESOURCE MANAGEMENT SPECIALIST:
- Call Traffic Monitoring.
•To ensure calls are routing appropriately to the correct destinations.
• To ensure appropriate priorities are set on a client basis based on contractual need, operational need and call volume.
• To ensure they are meeting set guidelines and standards for breaks, wrap up and unavailable code status.
•To ensure that staffing is appropriate for the volume.
•COORDINATED SERVICES SPECIALIST:
- A CSS bridges between operations and agents to adhere on what is required to meet the standards given by clients.
• Provide updates to operations about client concerns and requisites.
• Offer triage based technical and administrative assistance for quick problem resolution; escalate issues that are beyond the scope of triage assistance.
• Identify system and outage related issues and be able to triage based on global, system, vendor and team member issue isolation.
• Recognize and identify...
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