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Adonnis Ong Briones | Elance
 
176985602337900
Last Sign-in: Jun 15, 2017

Adonnis Ong Briones

Business Development Specialist
   Philippines
  |  6:40 am Local Time

Verified Freelancer

Adonnis Ong Briones's identity has been verified.  Learn More

Overview

The phases of my journey and the positions I tenured rendering services to call center industries are products resulting from the laddered organizational structure of the company based on performance, adherence to company policies and majorly on productivity from the day I started to have this profession as a career.

All information for the skills is pertinent and certified. And the companies I worked in are legitimate.

My mission and principle towards the journey working in this type of business, from these hard earned skills and long...

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Jun 24, 2015|Other - Administrative Support|Private|Completed
Jun 16, 2015|Other - Administrative Support|Private|Completed

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Skills (10)

Tested
Computer Competency
My Score
avg
Customer Service
My Score
avg
Passed

Service Description

• CUSTOMER SERVICE REPRESENTATIVE:
- Inbound & Outbound Customer Service Representative.
• Kaplan IT Tier 1 Technical Support
• Excelsior College Technical Support Tier 1
- Live Chat Specialist.
- CRM/Email Support.

• BUSINESS DEVELOPMENT:
- Assistant to Business Development Director by way on keeping track of prospect clients information requests as well as to follow-up the status of the proposals after each presentations given.

• QUALITY ASSURANCE ANALYST:
- Education and Technical Related Campaigns.

•WORKFORCE & RESOURCE MANAGEMENT SPECIALIST:
- Call Traffic Monitoring.
•To ensure calls are routing appropriately to the correct destinations.
• To ensure appropriate priorities are set on a client basis based on contractual need, operational need and call volume.
• To ensure they are meeting set guidelines and standards for breaks, wrap up and unavailable code status.
•To ensure that staffing is appropriate for the volume.

•COORDINATED SERVICES SPECIALIST:
- A CSS bridges between operations and agents to adhere on what is required to meet the standards given by clients.

• Provide updates to operations about client concerns and requisites.
• Offer triage based technical and administrative assistance for quick problem resolution; escalate issues that are beyond the scope of triage assistance.
• Identify system and outage related issues and be able to triage based on global, system, vendor and team member issue isolation.
• Recognize and identify...

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Employment

Global Homeshoring Inc.
Business Development Specialist
2015 - Present
In service to provide what our company can bring for the list of services we got for business owners like you, and to ensure the delivery of positive and fruitful results from the list of...
Global Homeshoring Inc.
Live Chat - Product Specialist
2008 - Present
Working on this campaign have already been a part of my daily living. Over the years of being in service I have acquired mile high rewards and recognitions for the kind of service I rendered. We...
Xact Telesolutions
Coordinated Services Specialist
2006 - 2015
• CUSTOMER SERVICE REPRESENTATIVE: - Inbound & Outbound Customer Service Representative. • Kaplan IT Tier 1 Technical Support • Excelsior College Technical Support Tier 1 - Live Chat...

Education

New Era University
AB Political Science
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Private
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Identity
Username
Crackadoodledoo
Type
Individual
Member Since
June 2015
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Adonnis Ong Briones | Elance

Adonnis Ong Briones