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Kathleen Smyth | Elance
 
176985602337900
Last Sign-in: Jan 9, 2016

Kathleen Smyth

Administrative and Customer Relations Expert
   United States
  |   Vernon Rockville, CT
  |  5:21 pm Local Time

Overview

Minimum Hourly Rate $18

Energetic, dedicated, and hard working customer service and administrative professional with 15 years' worth of experience. Proficient in all aspects of customer service and office administration, including training and supervising fellow employees, interacting with clients both internally and externally, and handling escalated customer issues that were not resolved at the base service level. Educational background in business ethics and legal standards, as well as communications. Industry experience in banking and credit, large-ticket...

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Nov 29, 2012|Virtual Assistant|Private|Completed
Nov 29, 2012|Customer Service|Private|Completed
Nov 2, 2012|Customer Service|Private|Completed

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Portfolio

This is a list of reliable, professional references.

Skills (10)

Tested
General Office Skills
Office Skills Test
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Computer Skills
Market Research
Online Writing
Knowledge of Microsoft Office
Microsoft Excel

Service Description

I am here to help you take your company to the next level! My extensive background in office administration, management, and customer service allows me to adapt to your changing business needs, and help you build a customer experience that is second to none. Whatever you need, I can make it happen; my services include customer service development and recruiting, training and coaching of new staff, order and data entry, email and telephone customer service, market research and analysis, and much more. Rates can be based on project, or we can establish an hourly fee for our contract. I welcome short and long-term projects, and enjoy building lasting relationships with my clients.

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Employment

American Express OPEN
Customer Care Professional
2014 - Present
Have maintained the #1 position YTD in a team of 12 individuals, based on KPI including average call handle time (CHT) and survey (VoCM) results. Listed on “ValGen Elite” list of top-tier...
Journal Inquirer
Circulation Manager
2014 - 2014
Managed a team of 9 employees in an inbound call center for a regional daily (Monday – Saturday) newspaper. Assisted with escalated customer service issues, reporting outcomes to both the VP of...
Creative Customer Care Consultants LLC
Owner/President
2010 - 2014
ING USA Annuity & Life Insurance Co.
Customer Service Associate
2008 - 2010
Bob's Discount Furniture LLC
Corporate Consumer Relations Liaison
2001 - 2007

Education

Manchester Community College
Associate of Science, Paralegal Studies
2011 - 2012
Manchester Community College
Associate of Arts, Journalism
1999 - 2001
Westport High School
HS Diploma, General Studies/Business Management
1995 - 1999
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Research
customer service
email
data entry
administrative
virtual assistant
call center
typing
office manager
project manager
My Snapshot
3
Elance Level
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  • 12 months
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Private
Private
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Identity
Username
CreativeCustome...
Type
Individual
Member Since
October 2012
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Kathleen Smyth | Elance

Kathleen Smyth