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Maricris P. | Elance
 
176985602337900
Last Sign-in: Jan 5, 2016

Maricris P.

Quality Analyst, Customer Service
   Philippines
  |   Baguio, Cordillera Administrative Region

Overview

"I don't just come in to work, I perform".

From years of working in BPO Industry, I have acquired the abilities to work under minimal supervision, flexibility to schedule, excellent customer service skills, results oriented / focused / organized and strong verbal and written communication skills.

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Portfolio

Used MS Excel to create a weekly and monthly tracker of the Team's Quality Performance....
I created a Birthday Greeting using CS5.

Skills (10)

Tested
Customer Service (Call center env.)
My Score
avg
Passed
Customer Service
My Score
avg

Service Description

Text Documents and Spreadsheets
-MS Outook
-MS Excel
-MS Word

Office Skills
-CMS Avaya
-Siebel
-Blue Pumpkin
-Verint
-Tantacomm


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Employment

Maryam Billing Solutions
Medical Billing and Coding Representative
2015 - Present
Sitel Philippines Corporation
Call Monitoring Specialist
2014 - 2015
Define Company and Client quality parameters and ensure all associates under supervision are duly oriented and adherent to the set quality parameters//Measure and document associates’ compliance to...
Sitel Philippines Corporation
Technical Support Representative
2014 - 2014
DLS Troubleshooting
Sitel Philippines Corporation
Quality Analyst
2013 - 2014
Submit Periodic Quality Report//Quality Monitoring//Owner of Quality Calibrations – Variance Reporting / Monitoring//Provides Feedback / Coaching for all evaluation conducted
Sitel Philippines Corporation
Product Support Tier 2
2012 - 2013
Troubleshoot Postage Meters Connectivity Issues
Sitel Philippines Corporation
Product Support Tier1
2011 - 2011
Troubleshoot Basic Postage Meter Issues
Sitel Philippines Corporation
Customer Service Billing Representative
2009 - 2011
Invoice detail discussion//Process compensation//Process Payments Upgrade/Downgrade LOB and features//Phone migration //Retention

Education

University of Baguio
Bachelor of Science in Nursing
2004 - 2008
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

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  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
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Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
crisp25
Type
Individual
Member Since
April 2015
Elance URL
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0
Maricris P. | Elance

Maricris P.