Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

cristina v. | Elance
 
176985602337900
Last Sign-in: May 9, 2016

cristina v.

   Romania
  |   Iasi, Iasi

Overview

Minimum Hourly Rate $11

I've worked for 6 years in customer service field and for 5 years I've managed a customer service team. I used to make inbound and outbound calls so I have a lot of experience working with all kinds of customers, offering support via telephone/computer. I develop on a high level my communication skills. I'm an organised and reliable person with attention to details.I'm hard working and I like to deliver professional and quality work to the employer.

Read More »

Skills (10)

Tested
Excel
My Score
avg
Computer Competency
My Score
avg
Adobe Photoshop
My Score
avg
Passed
Customer Service (Call center env.)
My Score
avg
Passed

Employment

RCS&RDS
Residential Sales Coordinator
2012 - Present
-organizing and coordinating the activity of Residential Sales Department; -coordinating the implementation activities of sales strategies for the clients of the company; -analyzing constantly the...
RCS&RDS
Call Center Supervisor
2009 - 2012
-supervising the activity of the Front line department; -monitoring the communication session between operators and company clients; -sustaining constantly evaluation sessions and providing...
RCS&RDS
Call Center Support
2007 - 2009
-assuring the interdepartmental communication; -making daily/monthly reports about the activity of the department; -updating with the new procedures and the new offers about company's services;...
RCS&RDS
Call Center Operator
2007 - 2007
-inbound/outbound calls from customers, resolve and deliver the customers claims following internal procedures; -recording in data base the clients' requests, maintaining a good evidence of...

Education

Electronic and Telecommunication Faculty
telecommunication engineer
2003 - 2007
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
crissv
Type
Individual
Member Since
March 2013
Elance URL
Verifications
0
cristina v. | Elance

cristina v.