SugarCRM Expert, have been part of several SugarCRM implementations. Deep understanding of Sales, Marketing and Support processes across various domains with ability to map the same on SugarCRM.
SugarCRM Experience on : Module Building, Module Customization, Configurations, Email Managment, Marketing mass Email Campaigns, Lead Management, Opportunity Management, Product Management, Workflow Management, Notifications, Support Cases/Tickets emails Management
Marketing Team Automation:
Email Campaigns - Mass emails to thousands of target customers with attachments and customized emails templates. Ability to check status of campaigns with details of Viewed Messages, Bounce Handling, Tracker for Campaigns.
Managing sales through CRM system. Lead,Account,Contact, Opportunity Management. Lead Conversion Process implementation on CRM for Sales Team. Meetings and Calls managment with customer with reminders and notifications on emails.
Support Team Process Automation:
Auto creation of cases from emails, Case Management, Contact Management, Account Management, Workflow for Auto Alerts
Bachelor of Technology