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Christian Trinidad | Elance
 
176985602337900
Last Sign-in: Jan 29, 2015

Christian Trinidad

Experienced Manager, Writer, SEO Writer
   Philippines
  |   Cainta, Rizal
  |  2:24 pm Local Time

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Overview

Minimum Hourly Rate $12

I have been working the in the BPO industry for almost 11 years. I have started my career as an agent and moved up to become a Senior Team Lead in one of the biggest centers in the country. The experience has molded me into an efficient people manager that can coach and direct teams in achieving their goal. It has also exposed me in dealing with different people on different levels, which has given me the confidence and skill to effectively work with everyone on the team.

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Portfolio

I was assigned a 400 word article regarding a topic
I was assigned a 400 word article regarding a topic
I was assigned a 400 word article regarding a topic

Skills (7)

Tested
Call Center Skills Test
My Score
avg
Customer Service (Call center env.)
My Score
avg
Passed
Computer Competency
My Score
avg
Passed
Excel
My Score
avg
Passed
Customer Service
My Score
avg
Passed
Email Handling
My Score
avg
Windows 7
My Score
avg
Antispam and Antivirus
My Score
avg
Passed

Service Description

I have been a part of multiple BPO start ups and have worked with teams on different levels. I have been trained in Lean Six Sigma and other management training programs. I can drive a team to realizing a goal in the most efficient way possible.

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Employment

Techhub Remote Support Inc.
Operations Manager
2014 - 2014
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art...
Digital Room Philippines
Team Leader
2013 - 2014
Manage the Special Operations arm of the Customer Contact Center. Leading a team of 15 special operation agents, dealing with all departments ensuring customer retention, market assessment, and...
ECE Consulting Services
Technical Support Executive
2012 - 2013
Support a group of technicians working from home. Mentoring and coaching to deliver optimum resolution at the most efficient way possible.
Sitel Philippines
Coach Microsoft Answer Desk
2011 - 2013
- Leads the Requisition To Pay (RTP) team - Manage and supervise all RTP activities and processes in an effective and efficient manner - Ensures compliance with Group and International Accounting...
Teletech Customer Management Philippines
Team Leader
2010 - 2010
Supports a team of consultants dedicated in handling complex billing and order processing. Australia's leading telecommunications and information Services Company. Team has always hit client...
Convergys Philippines
Senior Team Leader
2003 - 2009
Started as an agent then promoted through the ranks as a Senior Team Lead Started LOBs ranging from Customer Service, Billing, Technical, Accounts Verification, and Logistics Management for...

Education

University of Santo Tomas
BS Commerce major in Business Administration
- 2001
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

writer
professional
blogging
experienced manager
My Snapshot
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  • 12 months
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Total
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Reviews
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Per Client
Identity
Username
ctrinidad
Type
Individual
Member Since
May 2011
Elance URL
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0
Groups
Christian Trinidad | Elance

Christian Trinidad