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Peg P. | Elance
 
176985602337900
Last Sign-in: Jun 20, 2012

Peg P.

Seasoned Professional Business Manager
   United States
  |   Grand Rapids, MI
  |  7:47 pm Local Time

Overview

Minimum Hourly Rate $9

I am a seasoned Professional Business Manager with proven success in human relations, organizational development, marketing, major community events, office and department management.

I possess particular expertise in communications, public relations, customer service and plan development.

I most recently completed a seasonal position as a Customer Service Representative with a local call center.

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Apr 5, 2011|Virtual Assistant|$3,430|Working
Mar 30, 2011|Other - Administrative Support|$4,324|Completed

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Skills (6)

Tested
Call Center Skills Test
My Score
avg
Customer Service Test
My Score
avg

Service Description

I provide complete organization of business activities, communication, writing assignments, appointments and all relevant virtual service. I am punctual, can easily mult-task and pride myself in keeping my client on-task and informed.

GENERAL CLERICAL SERVICES
Appointment scheduling and reminders. Voicemail monitoring and call response. Email monitoring and response, mailings, mail merge, scanning, faxing, shipping.

CUSTOMER SERVICE
Follow up with customers and clients. Provide thank-you notes, holiday cards, and other recognition foir customer enhancement.

INTERNET RESEARCH
Search the Internet for data, contact information, pricing comparisons, etc.

EXECUTIVE ASSISTANCE
Maintain personal and business calendars, schedule appointments, track daily to-do lists.

ONLINE ORDERING
Business products, office supplies, client gifts and other products.

DATA ENTRY
Typing data into a formal document, database, or spreadsheet. Format business letters, reports and business proposals.

PRESENTATIONS
PowerPoint presentations prepared for use as overheads, slides, online slide shows or handouts.

TRAVEL ARRANGEMENTS
Research schedules, prices, make and confirm reservations.



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Employment

JCPenny Call Center
Seasonal Call Center Rep
2010 - 2011
Gril Scouts of Michigan Trails
DIRECTOR OF COMMUNICATIONS/FUND DEV.
2002 - 2008
Customer Science
OWNER AND TRAINER
1999 - 2002

Education

Hiram College
Bachelor of Business
1981 - 1984
Overview  |  Job History  |  Resume/C.V.

Keywords

Virtual Assistant
Customer Service
Writing
Management
Public Relations
Call Center
Social Networking
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
0
Total
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Hours
Reviews
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Clients
Total
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Identity
Username
CustomerScience
Type
Individual
Member Since
March 2011
Elance URL
Verifications
0
Peg P. | Elance

Peg P.